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Member review of Bresnan Online


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Reviews:
read 65 reviews (25 positive) (25 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$64 per month avg ($25 to $104)

Speed test results 3 year trend
Review by Rye See Profile
UPDATED: 31 days ago
member for 37 days, 7 visits, last login: 7 days ago


Missoula,Missoula,MT
$59 per month (month by month)
about 21 days
"Their print ads are very nice."
"Horrible latency, tech support that either lies or is just pig-ignorant."
"I would leave them in a second if they had competition in my area!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    They've been going downhill FAST over the past year. Every single evening for about 6 hours (during peak time) their network latency is so high that it's difficult to use the net for much besides email. I am now seeing 400-600ms latency to anywhere outside their network during this time. Of course, tech support says it's my issue, but the traceroutes and pings don't lie. If they had competition in my area I would leave them in a second. Supposedly 7Mbps Qwest DSL is coming my way soon.

    Followup comments:
    view ALL 5 comments
    cabletek

    join:2009-10-27
    Canon City, CO

    Poor service

    I can tell you how to get some results from them if interested.
    I am an ex employee.
    permalink · 2009-10-27 15:42:09 · Reply to this

    Tino

    join:2009-10-18
    Great Falls, MT

    Re: Poor service

    Yes plz
    permalink · 2009-10-27 18:27:37 · Reply to this
    Rye

    join:2009-10-20
    Missoula, MT    		 That'd be fantastic. Please do tell us how to get results from them!
    permalink · 2009-10-30 11:28:06 · Reply to this
    cabletek

    join:2009-10-27
    Canon City, CO    		 all you have to do is call the corporate office.
    Tell them what you think. This works very well. Trust me.

    (914) 641-3300
    1 Manhattanville Rd
    Purchase, NY
    permalink · 2009-11-12 13:12:27 · Reply to this

    Simba7

    join:2003-03-24
    Billings, MT

    Huh?

    Downhill fast over the past year?

    I've never seen problems until a couple months ago.
    permalink · 2009-10-28 00:52:47 · Reply to this
    Forums » comments on review of Bresnan Online

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