 Review by Tychicus 
UPDATED: 2 years ago
member for 7.8 years, 2428 visits, last login: a few hours ago
 Helena,Lewis And Clark,MT
 $66 per month
 "very reliable/ Still reliable and good support"
 "I have to pay extra to not have cable tv"
 "They are the only game in town overpriced compared to other ISP's in the country But FINALLY a premium package"
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(ratings above consensus)
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I have to say that the Bresnan buy out of Comcast has been a great
thing for me.
There customer service is terrific. In fact it is the best customer
service I have had yet, including the old mom and pop dial up service I had years
ago.
Here is a little story:
I could not find out anything aboutBresnan when the news hit the wires that they were taking over Broadband service in my area.
I found a web site with a number in New York (I live in Montana) I
called the number and was directed by an operator to the voice message of a one
"Leonard Higgins" I left my message and on the next working day he
called me back!
He asked me how he could help me out and I told him of my horrific
latency problems I had been experiencing.
He immediately knew what the problem was.I mean this was instantly.
He informed me that it was a bad router in Billings MT (about 180 miles
from me) now this might not seem so special, but I later found out that he is
the Senior Vice President of Advanced systems for Bresnan!
A Vice Pres of a division in a company which is covering several states, and he called me!
Which made me feel that they really are concerned with customer service.
They have in a short 2 months fixed all of my latency problems that over
2 years of ATT and Comcast would (or could) not do.
Also I have a great ping and trace routes look good.
Recently I have had over 1200 down but and regularly hit 700 to 900 and the upload speed of 384 although lackluster is stable.
An update they finally offered a premium package and I have a rock solid upload of 1000.
Still they are the only cable company in Montana and so have no need to try and upgrade broadband connects.
However overall a very reliable and dependable connect and the recent addition of the new speed plus option really helps out with any online activity, especially gaming.
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Bresnan Online
