| Review by Chubbysumo |
member for 3.4 years, 808 visits, last login: a few hours ago
updated 212 days ago
- $190 per month
- (24 month contract)
- about 2 days
- "Faster than area competition, has ultra 60 tier in my area"
- "Don't bother with calling phone support, go into an office"
- "Fairly reliable internet speeds, and no disconnects in 2 years,"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Still faster than Qwest(but they now have a 40mbps tier here).
Services I currently have are:
60/5 ultra 60 internet speed tier
Basic and expanded cable with HD, expanded digital view and DVR
All this is 180 per month
Still on it, still working without interrupts. I do get the full 60mbps down, its just that most speed test sites and servers cant handle it simply because of capacity and finite bandwidth. I had a tech here for 3 hours to prove it, and he did. Just open a bunch of downloads and see for yourself. Far servers that can handle fast tests are too far away to EVER report full bandwidth. Good customer service, Phone customer service has improved, but not by much.
UPDATE: Speedtest.net and other sites now are able to go the full 65 that I can get down, and the 5.2 up that I get. It is still worth paying for the speed, when caps are not enforced in my area, and I dont have to wait for large files. Plus, if they did enforce the cap, I could eat thru it in less than a day. Total theoretical download per 31 day billing cycle is just over 19TB(yes, that is terabytes), so the 500GB cap is easily passed, at least for me.
Update 1/24/12: still works flawlessly. Only a few outages, and they were all caused by drunks hitting poles. Upgraded to ultra 100 from ultra 60, and its cheaper. I did have a few issues with a botnet that was also a charter customer spamming my IP with a portscan and DoS attack, but after submitting a complaint it was resolved within an hour. Stick within the ToS, and enjoy the faster speeds that they can offer.
Update 4/10/12: still going fast, and no outages(aside from maintenance at early morning). Still getting at least 95 down, and my full 5 up. Price went up, with the ultra100 tier, and basic plus expanded service the total bill is now $185 before taxes and "fees", and the total after is around $205. Also added HBO and Showtime because of a promo, which makes them free for 2 months. Charters OnDemand selection is actually quite impressive, and compliments their services very nicely, so look around it before you say its not worth it.
Update 10/1/2012: service is still fast, and actually got a little cheaper, with the bill coming in at $180(dont ask me how, i dont know). download and upload speeds are dead on, and don't even fluctuate during peak usage hours. TV is still stable and channels all come in.
modem What is the model of your modem? I've replaced two Motorola SBG6580 on Charter already.
Re: modem Now I have the Motorola SB6121, but I had a blue Ubee modem before.
Benching Far Test Sites If you are using Windows XP or earlier, make sure your RWIN is big enough. 60Mbps is pretty fast and XP is tuned for LAN response times. If you are using Vista or greater, tuning is automatic so this shouldn't be a problem. The newer stack responds to high bandwidth and/or high latency by automatically increasing the RWIN.
If you are using OSX or a Unix variant, check if they have auto RWIN tuning. If not, consider trying to determine what the RWIN is and the OS supports auto tuning. If auto-tune is not available, consider increasing your RWIN. For instance, if it's 16K bytes, try doubling it to 32K. If you have low packet loss, increasing it should not cause issues. If there's some packet loss, making it bigger will mean a lost packet will cause a longer stall and recovery -- so it's good to tweak gradually.
Re: Benching Far Test Sites never had issues getting the full 100mbps(still get it). I quit using XP ages ago, and if you read the updates, its now the ultra100, and I have no issues with it.