| Review by Ben |
member for 6 years, 1625 visits, last login: 2 days ago
updated 2.8 years ago
- Glen Carbon,Madison,IL
- $120 per month
- (month by month)
- about 8 days
- "They have been pretty reliable so far. Read below."
- "It's OK. You should look into alternatives before signing up, and see what's offered."
|Pre Sales information:|
Value for money:
(ratings above consensus)
NOTE: Updates are at the top.
Update: August 6th, 2010
Wow, I haven't updated this in awhile. A good while back, they upgraded my speed to 16/2 at no extra charge, which I appreciate of course. For the most part, the service has been pretty stable. It used to cut out sometimes, but hasn't done that lately. As before, if I need to call someone I can generally be able to talk to them in minutes after making the call. Keep in mind though that this is business-class, so it's one way that they justify the larger cost.
Also, note that I use Charter Business, which is part of why the rates are higher. I also removed some of the older information, because I don't feel that it's relevant any longer.
Update: December 4th, 2009
While I used to have the 10/1 package, they recently upgraded it to 10/2 at no extra charge. So, I'm definitely not complaining here! Cost for the service is $120/mo., no contract.
For $120/mo., I get 10/2, static IP, and no restrictions or caps. Running servers is fine.
So far, it's been pretty reliable. There was once a time when the connection was dropping, but all it took was a 15 minute phone call, and a firmware update on the spot to make the problems go away. That was the only time I had to make a service call, in the over two years that I've had the service. Also, it was well over a year ago when I made that call, from what I remember.
While pricey, I've been pretty happy with the service so far. The CSRs seem to actually know what they are talking about (remember, I'm using Charter Business here), and the one time I had a problem, it was fixed very quickly.