 Review by coastjam 
UPDATED: 248 days ago
member for 7.5 years, 1176 visits, last login: a few hours ago
 Atascadero,San Luis Obispo,CA
 $126 per month
 about 10 days
 "NONE"
 "Too Many To List"
 "Switch If You Can"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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11.18.2007 Ok here we go again: Current package expired, time to try to renew, but as usual the billing date and the plan are not on the same date so, you have to wait. What does that mean? You get charged, pro-rated for the new price plan and you have to come BACK at the end of your billing cycle but before your new plan take effect before they will offer you a new incentive. What a great way to keep existing customers happy right? In the mean time they send you all this advertisement, telemarketing phone calls about what a great deal Charter has to offer. Keep in mind that I've asked Charter to put me on a DO NOT CALL LIST, DO NOT SEND MAIL, and NO SOLICITATION since April. Does that matter to Charter? NO. Not the Least. So, every month since April I've gone into the local office and asked to be put on the DO NO CALL LIST, PRIVACY. I've received no less the three telemarketer calls per month plus monthly mail. When my Plan expires the local office says "sorry" come back at the end of your billing cycle, then will offer you a deal. Of course you will be pro-rated. Your pro-rated at the end of you plan but no one tell you before the plan expires you realise that when you get your bill. When you come back at the end of the month and change your plan because your billing date cuts off on the 20th and your plan cuts off on the 5th of the new month your pro-rated again. Nice deal ay! Keep in mind your not suppose to be contacted by their telemarketers or home mailers, but you are. Now let’s look at what they do offer. They dropped their lower tier internet. Pushed everyone that was 3meg to 5meg for free for now. Your going to pay later you know. They are going 5, 10, and 16 on internet. You can not deliver 5 Meg on the Central Coast what makes you think you can deliver 16? You’re pushing 25 people on one node as it is. You have no bandwidth meter to regulate speed. Your C/S is out sourced to the Philippines, India, Canada, anywhere but the USA.
I love it when they say: No there is no outage in your area Sir, the problem is with your equipment. We can have some come out between 8:00AM & 12:00 Noon or 1:00PM & 5:00PM……. and the whole street is out because they have blown a power head at the sub station. Hey there CHARTER they know what’s going on right? It took me three hours of phone calls to get a new deal and I had to get their lousy phone service, I had to BUNDLE in order to get a deal. To keep, basically, the same price I had before.
To deal with the same glib, arrogant, self centered egotistical people until DSL has a better deal to offer. As I said before RUN DO NOT WALK, AS FAST AS YOU CAN AWAY.
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04.28.2007- Package is 5/512 basic/extended, one box. I down graded my service on 04.24.2007. Service was basic/extended/premium/plus movie channel 5/512 internet. The cost was 92.50. I installed the modem and box myself when I moved to my new address on 06.2006 the technician Charter sent was helpful but not very confident. At the time of installation, the technician exchanged my ambit modem, which was new with a used/defective SB4100 that I later had to return to the local office and replace with a another new ambit. The SB4100 would lose the signal and I would have to reboot the modem three or four times a week. Tech support claimed it was my machine or router causing the problem. I have had no problems after installing the new modem. I had no problems with my previous ambit
The reason for downgrading the service, after told my package price was going to increase to 110.00 or more and being a Charter customer for over eight years mind you they would not offer me any new pricing because, and I will quote you what the customer service representative said when I asked what new pricing plans they were offering. “We can not offer you any pricing plans for at least ninety day regardless of how long you have been a customer it cost us meaning Charter money to provide you internet and we need to make our money back on you first so come back in ninety days” So much for being a loyal customer.
My advice run as fast as you can from Charter, find any other ISP but them. AT&T joined the area where I live and I will call them and get some pricing on television and internet. Charter had seemed to clean up their act so to speak for a while and now with out sourcing their tech support out of the US and their local office seems to have new employees every month I’m not sure what going on with them. I was glad to see they brought the internet package up to 10 Megs but from what I have seen here on DSL reports, Charter just does not seem to be able to deliver the product or service they advertise.
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Update 10.09.2005 New modem update/install- Ok, I have to say, they have greatly cleaned up their act here and have improved in customer service. They are keeping you informed on any delays they are experiencing in meeting their appointment time. Customer Service is more will to address problems on their end, and, patch you through to a level II Tech. They have also become more willing to join in with the Level II Tech to assist.Also my monthly cost for Broadband has dropped and they have aided me in reducing my monthly bill a total of $15.00
It seems when you call with a problem they give you a run around. They tell you the problem is on your end, and when a service tech does show up they say the problem is on Charters end. Service techs have very little experience and mostly refuse to pass you along to a level 2 tech. Then they say your rude and refuse to help at all. It seems that when you call the home office they help and then make excuses for their help desk. Most techs refuse to put you thru to a supervisor. Just plain lousy service. Tech's are lost on Mac platform's. Tell them you have a Mac and they put you on hold. When thet return they say were sorry "the problem is your connection" I've had Charter for five year's yep five years and never once have they said it's Charter's fault.
Followup comments:  stridr69
join:2003-05-19
San Luis Obispo, CA
| Too bad... ..that customer loyalty doesn't count for beans anymore, coastjam. You'd think that Charter would bend over backwards to keep a loyal customer such as yourself, but I guess not. ATT offers some great HSI offerings out there-I know, got ATT's HSI last October. How about $25.00 a month for 3/512 service. I'm not close enough to the CO, but if you are, you can get 6/768 for $35.00 a month. And this is a month-to-month rate, no yearly contract anymore.
Now, I'm having tiling/sound issues with Charter's Digital Movie tier. Had a tech here yesterday(4/27) and stated my signal strength, ect. is within spec, but later in the evening, had the same problem. I'm chalking up to the telephone upgrade, so I'll give it a few more days. And yes, I've been a Charter customer since 1995. But if my TV issue isn't corrected in the NEAR future, I'll take my business else where. | |
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coastjam
Premium
join:2001-03-05
Atascadero, CA | Re: Too bad... And on top of it all the c/s rep in Atascarero never down graded my package. I had to call c/s over the phone to do it. Like I said run don't walk.
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AH-1W SuperCobra its a Hellfire of a ride...ask the Cat.... | |
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