 Review by DaSneaky1D 
UPDATED: 118 days ago
member for 7.2 years, 3590 visits, last login: a few hours ago
 The Lou
 $79 per month
 "Speed and latency are mouth dropping"
 "3mbps pricing is too high for 2006"
 "Service has been simply outstanding!"
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Value for money:
(ratings above consensus)
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Update - 3/9/08
Upgraded to Charter's 10mbps/1mbps tier about a year ago. No complaints what-so-ever. Speed is always there and latency is still super low. Now, when Charter get's off their tail and finally offers the 16mbps/2mbps package, I'll get that too!
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Update - 12/21/06
I dropped down to Charter's 3mbps/256kbps tier. Speed is still good and consistent. The only down side I see is their pricing. Coming to the end of 2006, charging anything more than $35 for 3mbps service is nonsense, yet Charter's unbundled price is $45. Faster tiers are even more.
I'm still happy with the service, but as my needs and priorities change, me (the willing and able buyer) really sees a poor value for unbundled service.
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Update - 3/15/06
Still cruising along with Charter. Have nothing negative to say about their HSI offerings in my area.
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Update - 7/6/05
Charter upgraded their fastest tier to 5mbps/512kbps. Service quality is till the same. I consistently see my advertised speeds and latency is still extremely low at all times. Way to go!
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Update - 1/3/05
Charter 3meg service. Simply put, it's fantastic. No outages, besides one whole cable system outage in StL City (north). Latency is super low as always. I never have any slow down.
Only service related issue is Charter's flaky DNS servers. I use Level3's (especially nice since they use L3 as their backbone provider) so any related problems are transparent by me. All in all, I have no fault to find with them.
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I had SBC DSL, which I always received terrific service from, but decided to try Charter since I was getting rid of my static IP's with SBC to lower my bill. I got on with the 2 months free deal with Charter to test them out. I ordered the service in the morning and picked up the modem while on the way home from work, to a waiting connection. Now that's quick! I immediately noticed that latency was much lower on their network and the speeds were a bit higher as well, due to cap differences.
The real selling point came when I found out Charter was upgrading to the 2Mbps cap. When I power cycled my modem and received the new config file, my mouth dropped. StL users have 2.5Mbps/192kbps caps, and I get always get 2.3-2.4Mbps/181kbps speeds. Always! When playing certain games, I typically play on the lowest latency server I can find open. I found that even a 30ms ping server is "high" for my taste. Since most games do not register latency lower than 20ms, I always ignored anything reported as a "1" for the ping assuming that it meant "1 second or greater". After testing one of those servers, I found that my ping on those servers was around 7ms-15ms -- even during heavy action on screen.
Tech support has been on the ball for me the one time I needed them. The DNS servers respond very quickly. I don't like that I can't send mail while off their network, so that is a strike against them.
Who knows. The surrounding conditions of why my service is impressive may change. But for now, I'm in awe.
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Charter Pipeline
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They [Charter] finally got it right