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Member review of Charter Pipeline


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Reviews:
read 1975 reviews (727 positive) (795 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$84 per month avg ($6 to $242)

Speed test results 3 year trend
Review by Hpower See Profile
UPDATED: 130 days ago
member for 9.4 years, 1674 visits, last login: 2 days ago


Glendale,Los Angeles,CA
$87 per month (6 month contract)
about 8 days
AT&T
"Hasn't gone down yet, quick in the mornings and late at night when everyone is sleeping."
"Speeds slow down to 10 megs or less during evening times..."
"Charter needs to upgrade their network to handle the higher speed demands in the evenings (overdue by years)"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    Background:

    I just moved into my own apartment/studio complex on the 30th of June and the first thought in my head after I settled in was broadband. I could either go with getting a basic AT&T phone line and then going either AT&T DSL or DSLEXTREME DSL service at 6mbps/768kbps upload which wasn't really the speed I wanted, or go with charter commnications for broadband. I had timewarner cable 10/1mbps service previously.

    Order:

    I ordered 16/1MBPS cable internet/phone bundle service on the July 2nd through Charter. Got installation date of July 5th and 10th (5th was the phone install and 10th was the broadband install). I did the order through the phone and was given a $70 a month for 6 months quote that was the internet and phone bundle which costed less than just getting broadband service on its own. The rep was friendly and helpful. She even reduced my monthly modem rental to $3/month from $5/month which was helpful. Funny thing was that she said that 20/2mbps speeds aren't available in my area.

    Install:

    July 5th: Technician showed up 30 mins early, did a clean job. He had to get access to the upper floor since there was a splitter (trying to make the job for the broadband technician easier for the July 10th install) and he had to check the connection upstairs. Couldn't get that done since my neighbor wasn't home (I live on the bottom floor only). So I just worked with my landlord to let my neighbor know that we need access to the 2nd floor on July 10th and that went well.

    At first the technician tested the signal and went upstairs to look for the splitter. Appearantly my neighbor has DirectTV and wasn't using any charter service so the line is all for myself yay. He went downstairs after that to check the signal downstairs with the landlord and came up. We had some issues with not getting a sync first. After a call to provisioning that was resolved. After that we weren't getting an ip address. I tried to renew the ip many times and restarted my computer a few times also. We ended up restarting the modem once and that took care of it. Got an ip address and did a speed test. Got 22/2.2mbps speed test result on speedtest.net which was more than what I expected. I haven't had a chance yet to test the reliability yet since I just got it installed this morning before I had to go to work. I'll probably update this review later on.

    The cable modem was a regular motorola surfboard docsis 2.0 cable modem (don't think it was docsis 3.0 since it won't be available in my area probably till the end of the year). The technician did tell me that they are going to give out these two in one cable modems later that have phone and internet capabilities since I have two modems right now (one for internet and one for phone).

    So overall, a pleasant experience and got faster speeds than what I ordered. Faster = me happy.

    Update 7/15/09: So I discovered that I get 10MB or less during hours past 5 PM when all the monkeys from work get home and start downloading movies. At night nights or early mornings I get the full 20MB down. Charter really still needs to get their networks in the glendale/burbank area upgraded. I used to have them many years ago and they still haven't done the upgrade. I rather have this than crappy slow DSL from my area. Plus it seems pretty reliable anyway with the latency and no downtime yet. Also upload is always consistent at 2MB.

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