Review by Typical 
member for 3.5 years, 40 visits, last login: 290 days ago
lodged 331 days ago
 07922-1830
 $85 per month- (12 month contract)
 about 7 days "TV service. ISP service for those rare moments when it works" "ISP irritating usability, low reliability, and poor speed" "Poor"
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I have been a Comcast customer for about ten years – TV and ISP. The TV service has been generally OK – not great, just OK. It is the ISP that has been giving me heartburn for the better part of the past ten years. Initially, FIOS had not been introduced in my neighborhood and so I learned to live with all of the warts and blemishes of Comcast. Recently, FIOS has become available in my neighborhood, and I am seriously considering FIOS, only if I were convinced that FIOS is better – which might not be too hard, considering everything.
Unfortunately, while I am procrastinating on the move to FIOS, I am dealing with poor service from Comcast ISP. Speakeasy, my VOIP provider, and comcast’s own speed site, all rate my line quality as poor. To cite numbers: Latency between 600-1500 ms, Download between 3-7 Mbps, Upload between .1-.6 Mbps - all of which is pathetic. It is ironic that my ISP service class is called Performance.
Unfortunately, there is nothing that Comcast can do, or will do, about the situation. When the tech guys show up, typically they swap a long line, or swap a couple of wire terminations. None of these has ever produced anything meaningful. Oh yes, occasionally they swap modems and routers also; again for good measures.
At this rate, my next review will be that of a new arrival at FIOS.
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