| Review by leannshea |
member for 312 days, 2 visits, last login: 307 days ago
updated 308 days ago
- $276 per month
|Pre Sales information:|
Value for money:
(ratings well below consensus)
I downgraded my package 2/15/12 at the local office. The office worker did not complete the downgrade. I got my March bill, and not only was I being charged at the old rate, I had also found a $120.00 charge for technician services. 4 visits @ $60.00 each. I never had a technician out to my home.
I dropped Comcast TV 6/26/12 @ 11:03AM. I kept only the internet and phone, because Customer Retention gave me a good deal on both.
I received a call today, saying my services would be disconnected because of the $276.00 that still included TV @ $80.88, Internet @ $44.99, Phone @ $24.95, plus multiple other little charges.
On 2/17/12, a man came to my home to tell me I had his Digital Adapter box, although I have the receipt where I picked up my Digital Adapter box that same day, under my name. The employee was LD3 @ the local Anderson office. The man turned out to be a registered sex offender, and was given my address by the supervisor at the Anderson Comcast office. The supervisor's name was Mike. I blew my top at him (I had children in my home). He said he doesn't ask about customer's personal lives, but he WILL give a complete stranger MY address and send him to me.
On 5/21/12, the same man came to my house, stating the the NEW Digital Adapter LD3 had given me was STILL in his name. I took it back, again talked to the supervisor "Mike". Received a THIRD digital Adapter. Guess what? It STILL was not in my name and again, it was office worker LD3 who left the perverts name on this THIRD box.
I am now in the process of filing a lawsuit against Comcast, naming the employee's listed on each pink receipt I have, as well as the corporate company at large.
I called what was supposed to be corporate, but was just another number for customer service!! And Brenda, whom I spoke to today at 2:55PM, tells me I have to go to the local office to get the $276 bill corrected...that they will do nothing via customer service toll free numbers.
So Mad I Could (and have) Spit,