Review by se7endipity member for 8.9 years, 78 visits, last login: 119 days ago updated 353 days ago
Norton,Bristol,MA
$232 per month
(12 month contract)
"fastest internet available for my location"
"3 billing increases in 3 months; incompetent customer service reps"
"I would switch to a Directv bundle but the only internet option is super slow DSL"
Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
Have had the HD Premier Bundle for past 4 years.
I've never had any problems with nice, speedy internet connection but have had constant issues with the DVR/cable tv service and the atrocious xfinity website.
Of course Comcast *still* has yet to make their websites fully functional for Mac OS X users...
My biggest complaint is that I'm paying an obscene amount of money and am unable to use any of the online or iPhone services (i.e. setting DVR recordings online or iPhone remote features)!
I definitely have a compatible DVR but xfinity online does not recognize it as so because it erroneously thinks I have the Tivo channel guide service which is not compatible. I have spent well over 8 hours dealing with numerous reps and no one has been able to rectify the issue to date and refuse to credit my bill at all to reflect their ongoing inability to provide many features I am paying for.
Norton,Bristol,MA
$232 per month
"fastest internet available for my location"
"3 billing increases in 3 months; incompetent customer service reps"
"I would switch to a Directv bundle but the only internet option is super slow DSL"
