| Review by Logan 5 |
member for 12 years, 4230 visits, last login: 258 days ago
updated 2.7 years ago
- $49 per month
- (12 month contract)
- about 3 days
- "Wayyy faster then DSL could ever dream of being in my area!"
- "Tech Support took a month to resolve email and usage meter issues after they were brought to their attention!"
- "Other then it taking a LONG TIME to resolve account issues, Comcast speed's can't be beat in my area!"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Former 12 year AT&T DSL user who made the switch b/c AT&T said that we did not 'qualify' for uVerse when we have good credit so they left us little choice... We upgraded our existing Digital Cable to Comcast's Xfinity triple play in order to get the faster Internet speeds we needed.
Install went smooth, and the time to live from the order placed was only 3 or 4 days with no ramp-up period after. Once it went live we got our full internet speed (Ultra Tier 22/5) immediately. We don't use the telephone side of it as we all have cellphones for voice
For internet access we are paying $48.99/month for 22/5 v.s. the $45/month for the 6/768k DSL Service we were getting... even after the initial year, the Comcast internet only goes up $20 and by then they will (hopefully) have the upstream channel bonding and faster downstream speeds that they've been talking about!
Only 2 issues we're having that prevent this from being a flawless review:
1.) Email has never worked.. Get an SZ400 error whenever trying to access the webmail portal. Based on Comcast Direct forum tech suggestions, tried various browsers on multiple OS's, cleared cache & cookies but it still does not work. Comcast Direct BBR techs are unable to find out why but say it works for them... Not really THAT big of a deal b/c we all have other email address we use but this issue may also be related to the 2nd issue we are having.
2.) The Usage Meter that is supposed to be supplied to monitor monthly usage so as not to go over the monthly 250gb cap also has never worked. Comcast Direct forum techs are unable to explain why it's never worked except to say that if we go over our cap to contact them and they will 'take care of it' but the problem is Comcast will send an email warning before banning to our Comcast email address which we are unable to access so I'm sure that the irony about that is pretty easy to see...
The connection is rock solid and we have no problems with slow downs or congestion on our node so far.. (knock on wood)
Ordered Comcast's free router and it has been working great! It's a Netgear WNR1000v2 which is a decent Wireless N Router... Only downside is that it's leased from Comcast like the cable modem we are using so it needs to be turned in should we ever decide to end service but right now, everything is working great!
Email and usage meter issues remain unresolved...... Comcast tech who was helping me in the Comcast Direct forum has gone silent and stopped responding to my thread posts and IM's wanting an update on these issues so at this point, I am giving up on this (for now anyway) because I no longer have the time, energy or desire to babysit this issue on a daily basis...
Other then this, the connection and router are working so I guess I should just be grateful and shut my mouth....
MAY 14, 2010:
MIRACLES DO HAPPEN! - Both the usage meter and email are now FINALLY working... It took a change of the credentials used to sign in to pay the bill to do it but yes....I CAN NOW SAY THAT EVERYTHING WORKS!!!!