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Member review of Comcast


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Six Month Rating

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$73 per month avg ($19 to $347)

Speed test results 3 year trend
Review by oddsmojo See Profile
UPDATED: 24 days ago
member for 27 days, 1 visits, last login: 24 days ago


Denver,Denver,CO
Contract price not specified.
"Down 90% of the time, billing blamed my router for a T3 network outage"
"horrible customer service, upwards of 45% packet loss, service drops every 3 hours"

    Upon signing up with this group the first time I received a Motorola modem with custom firmware installed on it preventing me from checking the logs and signal area. It also limited to one MAC address behind it which the modem itself was designed to handle up to 255. I cancelled my account the first time but re-opened it when I was able to obtain a modem that did not have this restriction.

    With the new modem I realized that the issue with service was not related to the MAC limiting but with the upstream T3 timing out. When the technician came out fully aware of the logs I was showing him stating it was the upstream router ( see link ) they tried to bill me for having a "bad router" in the apartment.

    Upon escalating the issue I was told another technician would come out during the week which would force me to take another day off from work and lose 8 more hours of work. Customer service is non existent, I was told to cancel my service if I did not like the fact that I couldn't open a network trouble ticket. So I did and I will never go back to this horrible company.

    It is far and between when they get users who know what they are talking about and I understand that. But when the issue is OBVIOUSLY an upstream switch that is going down, and the user has the logs to prove it... Treat that person with a little dignity and respect.

    My advise is to stay away from this company.

    »pastie.org/679244
    »pastie.org/683241 [ update ]

    Followup comments:
    view 1 comment

    bstripejunky

    @comcast.net

    what are you talking about?

    -ok dude what the hell are you talking about here?

    "logs and signal area. It also limited to one MAC address behind it which the modem itself was designed to handle up to 255."

    The modem has 1 ethernet port- it is not a device designed for networking. It is designed for modulating signals- RF and Digital signals.
    A mac address is a unique address of a networking device- be it modem, router, or nic. So you are suggesting that you would have 255 networking devices behind 1 modem!!?? How about this? Put a NAT router behind the modem, and that router will only need to have 1 cmac id I assure you, because if it had more than 1 than it would not work right, and you can connect multiple computers to the internet on the same network.

    also-
    "With the new modem I realized that the issue with service was not related to the MAC limiting but with the upstream T3 timing out."

    T3 error in the event log in the modem is common, no, expected on a daily basis to some degree. It is not in any way indicative of an issue on its own. T4 errors could be an issue....but that does not even necessarily mean anything either. You are looking for problems anywhere you can find them apparently because you will ALWAYS get those errors to some degree no matter how consistent or fast the connection.

    -and this last comment...

    "It is far and between when they get users who know what they are talking about and I understand that."

    You dont know what you are talking about. You're not going to admit that, not even to yourself. Because in your world everyone besides yourself is apparently wrong about everything and you are the only one who knows what is going on, or so I gather from your comments. But I think the truth is that you don't know the difference between your modem and router.
    permalink · 2009-11-08 07:00:55 · Print · Reply to this
    Forums » comments on review of Comcast

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