Review by bvs 
UPDATED: 59 days ago
member for 88 days, 38 visits, last login: 1 days ago
 South Jordan,Salt Lake,UT
 $19 per month (6 month contract)
 about 7 days
 "Fast install, Very fast Powerboost, Advertised sustained speeds."
 "Getting signed up was a chore"
 "Glad I switched over from Qwest"
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(ratings above consensus)
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My Other Reviews ·ooma
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It's been about a month now and I have to say I love Comcast. The speeds are always better than what I am paying for and my uptime is still 100%. We watch probably 20-30 hours/week worth of online Netflix movies and ESPN360 and barely hit 50GB in our first month. I should have made this switch a long time ago.
Original Review
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After 5 years of Qwest DSL 1.5M/896k it was getting a bit slow for me. I was also looking to add cable TV for fall football (never had dish or cable before) and called Qwest. The best Qwest could offer was to add DirectTV to my current service. They couldn’t give me any faster DSL. Total cost was going to be $135/mo for the first 12 months and $175/mo thereafter with a 24 month commitment.
Outside of college football/basketball I never watch TV, just dvds.
I kept getting junkmail from Comcast. It seemed every one had a different 800 number and they all offered different deals with different hidden gotchas and if you called a different 800 number, they couldn’t offer the same deal. Note, these were all offers directly from Comcast, not third parties.
Eventually I found the golden package in a mailer. 12Mb/2Mb (really 6Mb/1Mb) internet for $19.95/mo and Digital Starter TV with HD for $28.45/mo with only a 6mo commitment. I called the number on the mailer, and they denied its existence. I persisted and eventually got it ordered. I ordered on a Fri and was told I could be hooked up in 4 days (Tues). I put it off to the following Fri and requested the 12:00pm-4:00pm window.
The Comcast contractor was supposed to call 15min before he came. I got a call 3 days before saying he would be there Fri. He arrived at 3:56pm. This house is an older home (early 80's) and had never had cable. I had to pay an extra $30 for an inside wall drop (already paying $25 each for cable and internet installation), but this was way worth it. The poor kid spent 2 hours crawling through blown insulation in my attic (it was 98F outside and at least 125F in my attic) running all the new wires. FYI, the new cable was laying accross the lawn for 3 days before a second crew came to bury it.
I’ve clocked my 6Mb/1Mb (12Mb/2Mb Powerboost) speed as high as 29Mb/9Mb. On sustained traffic it is obvious that Comcast is throttling me back to my 6Mb/1Mb speed though. However, it’s hard to find a download site that can deliver even 6Mb sustained. I can always reach this on torrents though. Things are definitely slower in the evenings (7:00pm-10:00pm), but I can always hit powerboost speeds of 12Mb/2Mb and sustained speeds of 6Mb/1Mb.
My inbound pings average 80ms and my outbound pings average 30ms. I was hoping for better, but I am satisfied. Even though VOIP QOS test give me poor downstream QOS results (40-80% scores) my new Ooma service is working flawlessly. I can’t wait to get my phone number ported so I can tell Qwest to take a hike.
When my 6 month intro rate expires and march madness is over I plan to cancel the cable TV service (or back-off to standard cable) and just keep the internet until fall football starts up again.
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