Review by kegbuna 
Posted: 128 days ago
member for 1.9 years, 32 visits, last login: 27 days ago
 Irvington,Essex,NJ
 $174 per month (24 month contract)
 about 10 days
 "Download speed fast, though not exactly as fast as advertised, Pretty Good HD selection for the area, Good hours for support"
 "Tech Support is full of complete novices, Connections drops and every tech says there is no problem, On demand fails very often"
 "You HAVE to push hard to get anything from this company, down/up speeds are ok and so is latency WHEN it works"
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(ratings below consensus)
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From the beginning I have been having problems with this company. Although I enjoy the services and connection speed, reliability is completely lacking. I've had many techs come to my place, say the signals are fine, and leave. Almost always they say it's the splitter that is causing the problem. I've finally gotten a tech recently that says he will come back and rewire the main line coming to the building, but we will see if that makes a difference.
When one calls tech support, they are greeted by well intentioned albeit totally clueless people who rely purely on the tools and script in front of them in order to operate. The way they try to blame connection problems on the router is almost shameless. There also seems to be a disconnect between techs and the tech support as they always claim that they were not informed about the specifics of my problem, even though the person on the phone said that they were notating it in my problem report.
Comcast does offer good service, they definitely have the means to, but when it comes to customer relations, it seems that there is a problem. It may be that certain problems cost money and time and so they don't want to deal with them, but I don't think it's fair for someone to wait so long to have a problem fixed. I've already screwed up on multiple online assignments as my connection drops at just the wrong moments.
It's a large company, as everyone knows, so depending on the area, your results may differ.
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