 Review by acadiel 
Posted: 1.3 years ago
member for 7.3 years, 2671 visits, last login: a few hours ago
 Bloomington,Mclean,IL
 $30 per month
 "Extremely fast speeds, great reliability"
 "Technical support folks aren't always knowledgeable, long hold times"
 "Good value for high speed as long as things stay stable and you don't need to call!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've had 10M/1M speeds through Comcast (formerly Insight) now for a couple years. Insight started offering 10M/1M speeds in January of 2007, and Comcast kept the speeds the same.
If you want to see my previous experience with Insight, please read the Insight review.
Comcast Pros:
* Great speed. 10M/1M with PowerBoost makes for a great online experience.
* Connection is very stable. I've only had one or so problems with it this year.
* Great package price with television and Comcast Digital Voice
Comcast Cons:
* They had issues with my extra IP address earlier this year. It took them literally two weeks to fix it.
* Technical support = you don't always get someone who knows what they are doing. Case in point, almost nobody that I talked to knew of the 192.168.100.1 Cable Modem IP address for looking at cable modem stats. They almost always confused this with a private router IP address, which it wasn't.
* Long hold times to talk to technical support when I had to call.
* I cannot download the newest RedHat Fedora release via BitTorrent without getting throttled, sometimes pretty severely.
* They don't like you running personal servers at all, even a low traffic server for managing your home router, SSH, etc.
Comcast is a great option in our area, but if any of the above Pro's disappeared, it would factor in whether or not I would keep them as one of my providers.
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