 Review by IT Guy 
UPDATED: 99 days ago
member for 4.1 years, 1157 visits, last login: a few hours ago
 Las Cruces,Dona Ana,NM
 Business customer
 $347 per month
 "None at this point."
 "Faulty hardware with buggy modem firmware, terrible response time to outages"
 "Customer service and response time for business class services is awful at best"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I just had a 3.5 hour outage at work today, called our regional business manager to see if there was any work being done in our neighborhood or if anyone was reporting outages. He contacted the engineers who informed him there wasn't any problems and proceeded to suggest that I call the Comcast business tech support number where some guy in a foreign country (most probably). The tech was able to tell me that about 50 customers had reported an outage in my area. So, instead of Comcast's own technicians notifying the Comcast regional manager about the outage, I had to! I feel that Comcast owes me for the down time since I'm the go-between for their own company! Ridiculous! I may be switching to Qwest T-1 services at a reduced speed/higher price in the hopes that they will be more stable, of coarse I've learned there are no guarantees no mater who you use as an ISP. The business class, SMC 8014 cable modems are buggy (Comcast confirmed a bug with gateway smart packet detection). Ever since they replaced our older SMC 8013's the problems have been mounting. Ping times in excess of 1000 ms to the modem, memory errors and other 'login.asp' errors when attempting to log into the modem. Just horrible!
Followup comments: | Forums » comments on review of Comcast |
|
Comcast
(316)