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Member review of Comcast


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read 4760 reviews (2145 positive) (1347 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$75 per month avg ($19 to $347)

Speed test results 3 year trend
Review by Rob Froelich See Profile
UPDATED: 1.6 years ago
member for 9.6 years, 925 visits, last login: 50 days ago


Saint Charles,Kane,IL
$60 per month
about 7 days
"Fast, but not as fast as it used to be."
"If there is a problem, expect it take months to get it resolved"
"If there were any reasonable alternative to my home, I'd take it"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    Quick to install, Once it got hot in the summer started having trouble with my cable return. Comcast denied there was a problem even though my modem would lose synch for long stretches throughout the day (whenever it was above 80). Took 6 tech sites visits where each one checked and saw everything was ok in my house before they had someone check the amp down the street that was the problem. All this troubleshooting took comscast almost 3 months to complete during which my service was very poor. Since then its been pretty good, although the number of outages due to comcast taking down the lines is unacceptable (at least twice a week we lose cable modem and all video service for an hour or so).



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