Review by Wutty 
UPDATED: 44 days ago
member for 6.7 years, 1854 visits, last login: a few hours ago
 Houston,Harris,TX
 $150 per month
 " Download Speed, Powerboost"
 "Reliability (the infrastructure in our complex is old I guess)"
 "Get rid of the line noise PLEEZE ."
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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att keeps mail bombing me wanting me to transfer to Uverse and after the Roadrunner >Comcast transfer I was going to change. Well, after the seamless transfer without a hitch and the powerboost I'm staying with Comcast. Uverse wont offer more than 6megs down. I'm on the 8meg plan with Comcast and am getting very near the speeds advertised. Wish uploads were faster than 768k I'd be really happy to have a 10meg down 1meg up connection. If we had FiOS (Hint Hint Verizon) I'd be there but right now Comcast is the fastest game in my area. They Rock
UPDATE
Well all was good there for 3 months until....I HAD TO DEAL WITH TECH/CUSTOMER SUPPORT. Started having packet loss on Nov 24th and my fruitless pursuit of support began. You've read it here before folks...Tier 1 script readers(tech support) who won't escalate. So called technicians who don't show up on time or not at all. (At least call me and let me know something) Comcast is a communication company (for all intents and purposes) but communication inside the company is horrible. I'm beginning to think I'm up the creek with out a paddle.
I'm stuck with Comcast or att. Some choices huh (BARF) Issue still unresolved
Update:
Seemed to have line issues every three months up until April at which point I was close to switching to att. Well the god's must have been smiling on me that day because lo and behold Comcast's Local Big Wigs and J. D. Powers invited me to a Customer Satisfaction seminar. Needless to say I was there on time as were they, I had DSLReports Line Quality test for a week in hand. The subject of technical support came up and several of the invitees there had similar problems about horrible packet loss. The V.P. of Network engineering got an earfull regarding this from two other attendees. I don't know about the others, but the Friday following the seminar, Three Comcast Network supervisors were out at my condo finally finding and fixing the problem {a line noise issue} in roughly an hour after 2 truck rolls the week prior to the seminar. It's coming up on July (three months after the last outage). We'll see.
Speeds Great
Latency Low (at least to Dallas)
Got my Fingers Crossed
Update:
Well almost three months to the day, July 15th 2008 the packet loss monster rears it's ugly head again. I don't feel like going through this again. :-( It's like a broken record. Called tech support and it's going to be 7 days before they send a truck at which point he'll say he can't fix it and will have to get a line tech out then I'll have to wait another week probably before he shows up. PLEASE VERIZON I"M ON MY KNEES BEGGING FOR FIOS. This is insane. Tried emailing my V.P. of Network Engineering here in Houston to see if he could kick someone in the rear to get this going but no reply as of now.
Update
Got the line noise fixed and VOILA it's all good! After pulling some strings, had a tech out on July 16th at 11:00am. He seemed puzzled but kept trying to find the problem. Finally at about 1:00pm, he decided to call the line techs out. They showed up at about 2:30pm. Three vans!!! They Were Gonna Fixit By God!!! Went to Taco Bell at 5:30pm at which point the tech called on my cell to "check out my connection". I knew he'd call if I went to get something to eat.  . Got back home at 5:45pm and tested my connection....all back to normal.
This is a suggestion to Comcast.
I would think that the recurring problems I've had with packet loss and subsequent diagnosis as line noise that preventative maintenance is not being done or is even required to be done. I think it would be an excellent opportunity for not only training apprentice techs as to the proper use of troubleshooting tools, but improve the overall reliability of customers connections. I was told by the tech that there were "multiple problems" that caused the issues I was having this last round. I live in a MDU thats pretty old and would imagine that some of those connectors and wires are getting corroded, chewed on by rodents, or are just poorly run.
Stay Tuned !
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