Review by crapmac 
UPDATED: 176 days ago
member for 1.4 years, 173 visits, last login: a few hours ago
 California
 Contract price not specified.
 "Very reliable connection. AT&T cable/broadband company buyout has brought huge service enhancements."
 "Worst technical support I've ever had to use!!"
 "The technicians know as much as you do - only difference is, when they fix it, it's not illegal."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Our cable TV had been having problems since before 2000. Our basic/analog cable had ghosting. So we upgraded to digital. That gave us: tiling (visible pixels while watching T.V.), T.V. service disconnects (making the tv picture stutter and the sound go away temporarily), and by luck of the draw, we also started to get internet disconnections - so bad that we had days when we couldn't use the internet.
Thankfully, our service has finally been repaired. It took about three years of successive technician appointments and four SuperTechnician service calls to get someone up on the telephone pole to troubleshoot the problem. We had to call our local Escalated Customer Services Department (after scouring the comcast website to find an email address that went to HQ in Philly), and have those technicians come out about 4 times for repeat repairs/new problem discoveries.
I'm now a relatively happy camper and I'd give our local technicians (the "SuperTechnicians" - the ones that were willing to climb up the telephone pole when everything checked out inside the house - instead of bolting like many of the previous technicians had done) very high scores for problem diagnosis skills and the lengths that some of them went to to figure out what was wrong with our service. This was absolutely fantastic. The only problem with this was that it took us a very long time to figure out who to contact to get these repairs completed (3-4 Years).
Even though, I'm very happy with their ________; they just need to improve the way they deal with customers who have service problems.
Followup comments:  
A P CC
Premium
join:2003-07-26
..
 ·AT&T Southwest
| No way After all your frustrations,and still having to pay the full bill while trying to diag the problem.,
I'am surprised your staying with them,even at free service,there is NO WAY,i would want to have castrate( i mean comcast), simple for the the reasons you mentioned (CSR support,tech support,ect)
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Some absorb information & learn, For some.information only goes in one ear & out the other. | |
|  | 96510730
join:2006-08-30
Kingwood, TX | Re: No way It's a good thing that you have subscribed to DirectTV for the last 7 years then, isn't it. | |
| | crapmac
Good 'ol Cali.
join:2007-05-03
California
 ·Comcast
edit:
November 13th, @10:28PM
| For us to get Satellite TV, we would have to cut down a few large trees.
Is there any other option than Cable or Satellite for T.V. services?
for internet, we'd just get DSL.
compared to comcast, at least for right now, it's a load faster. the downside is, we could only get the 1.5 package, but it's still faster than Comcast "High Speed" Internet.
another plus would (hopefully) be the reduction in service outages. we have an outage about once-per-day now.
I'll do one last service appointment with Comcast, and stretch out all my repair resources, but then, if nothing works, I'll ring them up to disconnect our internet service, and cable, if we can find an alternative other than Over the Air.
EDIT: 7:24 p.m. - Edited for clarity
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Out with the old, in with the Antique!  | |
| | | crapmac
Good 'ol Cali.
join:2007-05-03
California
·Comcast
edit:
February 3rd, @01:01AM
| Poof! Poof! - it seems to be working better. Possibly a long-term service issue with our entire neighborhood (the problem only lasted for 7 years). Nevertheless, it all works now; Analog TV, Digital TV, Interactive TV Guide, DVR, and High Speed Internet all work without a hitch - for the time being...
Brilliant!!
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Out with the old, in with the Antique! | |
| 
wmbt
@comcast.net | comcast...dsl...why pick 2nd or 3rd place don't go standard dsl go FIOS | |
| | crapmac
Good 'ol Cali.
join:2007-05-03
California | Re: comcast...dsl...why pick 2nd or 3rd place i wish... | |
| crapmac
Good 'ol Cali.
join:2007-05-03
California
·Comcast
| Connection Speed + Cable TV All is well. It's a bit expensive, but I'd rather not have holes drilled in my roof for 4 satellite dishes in case I don't like satellite service because of the extensive weather outages.
I'm going to stop caring now... 
...and enjoy.
adios!
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Out with the old, in with the Antique! | |
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