Review by chas3 
UPDATED: 1.3 years ago
member for 3.8 years, 519 visits, last login: a few hours ago
 Dallastown,York,PA
 $43 per month
 "fast and reliable"
 "price"
 "great connection, but too costly"
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Connection Reliability:
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(ratings match consensus)
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Had suscom service until comcast bought them last year. Suscom had good virus filtering on their incoming email which was nice but their email server was slow and went down too often. Comcast email has been perfect for reliability, but I miss having my mail pre-scanned for viruses.
Internet is 6.6Mb down, 384K up which is very consistent. Up time has been great, don't remember when it was last down. Another neat thing I discovered during a 3 hour power outage....I could continue on the internet and email the whole time. I have battery backup on my equipment. Apparently, comcast has a different power source for their amplifiers than the local grid in my neighborhood because it continued to work. This is good to know if you want VOIP during power outages.
But price is too high. I even have limited basic cable. I don't need cable tv, just need internet. DSL not available at the moment.
05/2007....Tried to get tech support for a failure of a comcast server accessing my modem. complete run around. no real support since they shutdown the local suscom support center.
05/2007....My signal level is worsening, 55db on uplink. Figured I would go the documented route and use help chat to get a tech scheduled to look at the signal. Got a ticket # and confirmation in the chat and kept the transcript. After they were several hours late, I went into chat again and they claim to have no record of the ticket. So it was sorry, want to schedule again? Now got another ticket # and again kept the chat transcript even tho that's apparently worthless. Guess this is the level of service after the switch to comcast is complete. At least you could get to real techs before the switch.
05/2007....This time the tech showed and was experienced. Changed all the crimp connectors from the house to the box out in the neighbor's yard. Also changed the filter for limited basic tv. That got me to 53.75dB. Then he replaced the 26db connection block with a 23db block out in the neighbor's yard. That boosted my signal to 50.5dB. So, now I have some extra room for noise again. Seems like the local folks are good, but when you get into the national pool for comcast, it's all bad.
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