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Member review of Comcast


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read 4274 reviews (1964 positive) (1199 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$78 per month avg ($20 to $210)

Speed test results 3 year trend
Review by JakCrow See Profile
Posted: 2.1 years ago
member for 6.8 years, 1697 visits, last login: 26 days ago


Livermore,Alameda,CA
Contract price not specified.
"Cheap for the first 6 months. Generall fast."
"Terrible customer service. See below"
"Cancelled service after a little more than a month. Will not be going back"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    My Other Reviews·DSL EXTREME
    I switched to comcast because money has been tight and service was cheap for the first 6 months. I picked up a brand new modem at a local store and did a self install and everything was fine for a about a month and a half. This Sunday, when trying to use the service, I kept being directed to the new user getting started page. I called support and was told that my modem was provisioned under another account. This wasn't possible. The modem was brand new, from a box that has never been opened. I made sure of that myself when I purchased it. I was told I needed to take the modem to the local office. The local office is closed on Sundays. I made the suggestion that I go buy another modem and comcast can reimburse me for the price. They refused. I suggested they credit my account for a few months to cover the cost of a new modem. They refused. They would do nothing to restore my service. Apparently at this point, they believed that I had somehow stolen someone's modem. I told them to cancel the service, but the "department" that does cancellations was closed.

    I called this morning to cancel the service. The rep I talked to said she would help me. She was unable to restore my service because again, their system said my modem belonged to someone else and they were "unable" to clear their error. I had service for over a month, and they claim they can't fix it now. I was told I needed to take my modem and -original proof of purchase- to the local office, but that was not possible for me to do so now because the receipt was sent in for a rebate. I told them to cancel the service. I was not going to spend any more time on this issue. I was tired and angry and fed up with the inability of a multi-million dollar corporation to fix an error on their part. The response from the rep was nothing but indignation, almost like "how dare I cancel"

    I've had it with comcast. I used to be a comcast customer a long time ago, but I left because of the lousy service and prices when you go outside the promos. I came back hoping things would be better, but they're not. comcast still treats its customers like annoyances, and I won't be putting up with that. This experience left such a sour taste in my mouth that I'm going to cancel my TV service with comcast as well. This is a company that DOES NOT DESERVE my money.

    Followup comments:
    view ALL 6 comments
    truleather

    join:2006-08-14
    97080-7105

    ComCast Problem

    I have ComCast service here in the Portland, OR area and the services (Cable TV, Broadband Internet, and Broadband Phone) is superior to anything I have used before.
    I would suggest you return the modem and go strictly ComCast products. It will save a lot of headaches...
    Here is the phone number for my local ComCast customer service. They are very helpful and knowledgeable.
    (888) 824-8264 Hope this helps.

    A very satisfied ComCast customer!
    permalink · 2006-08-14 16:27:41 · Print · Reply to this

    JakCrow

    join:2001-12-06
    Palo Alto, CA

    Re: ComCast Problem

    No. I have cancelled the service. I will never do business with comcast again. I am having Dish installed next week to get rid of comcast TV as well.
    permalink · 2006-08-15 16:53:21 · Reply to this
    JerryTimes

    join:2002-01-09
    Roseville, MI
    ·Cox HSI
    ·Comcast

    Re: ComCast Problem

    It sounds to me like this was more your problem than theirs. Your modem was showing up on another account because the company that made your modem may have possibly used the same mac address on 2 different modems. Thats not Comcasts fault. You also should have returned the modem to the store that you purchased it from and demanded a new one.
    permalink · 2006-08-16 18:00:02 · Reply to this

    JakCrow

    join:2001-12-06
    Palo Alto, CA

    Re: ComCast Problem

    You are incorrect. What I should have done was reported that my service was interrupted, which I did. it was comcast's job to fix it. The people I talked to refused, thus, I'm cancelling all my services with comcast. They do not deserve my money.
    permalink · 2006-08-16 21:04:30 · Reply to this
    HockeyKid

    join:2006-10-31
    Los Angeles, CA
    ·RoadRunner Cable

    Re: ComCast Problem

    You couldn't wait 1 day to go to the Local Office to get your modem issue fixed?
    Also, typically rebate instructions recommend that you make a copy of your receipt for reference. Doing so would have resolved the issue with you having proof that you purchased the modem brand new. The rebate paperwork sounds like an error on your part.

    " I made the suggestion that I go buy another modem and comcast can reimburse me for the price."

    "I suggested they credit my account for a few months to cover the cost of a new modem."

    Now who in their right mind would cover the cost of a purchase a customer made, when all cable companies do not support 3rd-Party modems? Besides, I believe Comcast suggests that you use their modems to cut any confusion on their network.
    permalink · 2006-10-31 13:02:35 · Print · Reply to this

    JakCrow

    join:2001-12-06
    Palo Alto, CA
    ·DSL EXTREME

    Re: ComCast Problem

    said by HockeyKid See Profile :

    You couldn't wait 1 day to go to the Local Office to get your modem issue fixed?
    Also, typically rebate instructions recommend that you make a copy of your receipt for reference. Doing so would have resolved the issue with you having proof that you purchased the modem brand new. The rebate paperwork sounds like an error on your part.

    " I made the suggestion that I go buy another modem and comcast can reimburse me for the price."

    "I suggested they credit my account for a few months to cover the cost of a new modem."

    Now who in their right mind would cover the cost of a purchase a customer made, when all cable companies do not support 3rd-Party modems? Besides, I believe Comcast suggests that you use their modems to cut any confusion on their network.
    Huh. This was months ago, but whatever. I went back to comcast after having left them as a customer 4 years ago because of lousy customer service and pricing. This time around, I was giving them a very short rope to which to hang themselves. They succeeded. They treated me poorly and I took my money elsewhere. And I'm very pleased with the results. Sonic's service has been good from the start and Dish's HD content is much better than comcast's.
    permalink · 2006-10-31 18:59:50 · Print · Reply to this
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