 Review by OldschoolDSL 
UPDATED: 338 days ago
member for 2.4 years, 663 visits, last login: 31 days ago
 Holyoke,Hampden,MA
 $60 per month
 about 14 days
 "It was high speed"
 "Everything from pre-sales, double billing, support, pricing, ect..."
 "If you have other options, use them!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Comcrap is crap-tastic!
1.) Was lied to about free install. They tried to bill me 250.00 because they had to connect my outside wire. Allow me to be clear and say, the house was already wired for cable. They wanted to charge me 250.00, just to plug line "1" into line "2".
Upon calling them, they brought down that charge to 50.00 to have the tech install in my home. I was told the free install was only if I did it myself. I told them I could have done it myself, but the guy said no and continued to work. Was told by him it was part of the free setup.
2.) The install took them over 14 days. First I was told they would have someone over my house in 1 day. They claimed someone had come by and that I was not there. They wanted to charge me to have someone come out again, but I pointed out that I had the complete day off and that the guy next door waited with me, who was already a member. They agreed not to bill me for a "second" visit.
Truck comes 7 days later and even after they hooked up my computer, there was still no connection to the Internet. Turns out the filter in the box on the poll was bad and I had to wait another 8 days for someone to replace it.
3.) When I joined, I was told I would get 3 months free. I was billed for 4 months (the 3 free + 1 month in advanced). When I called up, I was told that I did not sign up under the promo and agreed to pay full price up front. It took 2 weeks to find someone to credit me my service.
4.) My connection fell 2x and I waited 3 hours on hold the first time and 1 1/2 the second time.
5.) Although I can not totally blame Comcrap, the IP I was given was being targeted with a DOS command. Their Tech Support confirmed this, but did not know how to change my IP. I got it to changed after being offline for 1 week. Further more, no one would credit me for the time I was offline because of it.
6.) Was billed for my OWN modem. They claimed that I was using theirs, when I had my own. Once I had this removed, I noticed a surcharge fee that was the same value of their modem fee added onto my bill. I called up Comcrap and was told that it was to cover Federal Fees and Taxes. Funny on how it was the same value of the modem fee and it was added as soon as they removed it.
7.) I was told that my bill would be only 39.95 + tax. It ended up being 49.95 + tax. They claim that I was miss quoted. Offered me 1 months free service, which I never got.
8.) My service was unplugged for 7 days, because a Comcast Tech mixed up my line on the poll with someone else's.
9.) Got a letter saying I used to much bandwidth, during the time someone else was getting my High Speed for free (see #8 above)
10.) Was called up 10x or more asking me if I wanted Comcast High Speed, even after already getting Comcast High Speed. Calls in the morning, afternoon, and evening.
11.) Kept getting someone else's e-mail. My e-mail kept either getting lost or sent to someone else.
12.) Could not end service. After all this, it was time to get out. But doing so, took another 1 month. I was still billed for 1 month in advance and wanted to be credited for it, but was told no. So I paid 2 months of service I never got... 1 month in advance and 1 month after my service was over.
Avoid them as if they where the plague!!!!!!
UPDATE 11-01-2006: Was forced to move to Comcast while waiting for my DSL Service (Verizon) to reconnect. In short, I was told I could have Dry Loop (naked dsl), but was later told this information was incorrect.
Comcrap prices have gone up from 49.00 to 60.00 a month. There speeds start at 6mb/768kb, but for some reason they have me at only 1.5MB/768kb. I called up Comcast as I'm paying for 6MB/768, but they are unable or unwilling to address the problem. They claim they have no idea on why I'm stuck at 1.5MB and recommended I upgrade to their 8MB speed for 80.00 if I'm unhappy.
The service keeps going on and off. One moment I'll be online and then next thing I know, it offline for an hour.
UPDATE 03-12-2007: Got a call from a creditor today, who claims I still owed Comcast 224.93. At first I thought the call was some kind of scam to dish out my credit card or mail them a check. I had long since ended my service with Comcast and paid off all my bills (yuk!).
Decided to call the local Comcast Dept. and sure enough they "claimed" I kept my modem and TV box. For the record, I never had a TV Box & I DID return their modem. It would seem now I have this on my credit report as well. Funny thing to add to all this, I not one ever got a bill or letter about this before (until now).
UPDATE 06-21-2007: Staying with my in-laws for a while (how did my loving wife, get me to agree to this? LOL) and you guessed it.. They use Comcast. There service goes on and off 4x a day (at the same time, every day). But as I'm not paying for it, I guess I can't really say much. Speeds change often. Sometimes its what you would expect and other times you wish you had been using dial-up (it would be FASTER). Their digital cable seems to get "fuzzy" and on-demand has a load error, which seems to fix its self if you reload the movie at least the 2nd time.
UPDATE 09-17-2007 - I'm moving out of a Comcast service area and exchanging it for Charter. The above still remains true at this time.
~ Closed Review ~ 09/17/2007
Followup comments:  |  | | | | | | | | | | | | | 
Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs:
 ·Comcast Digital Vo..
 ·Comcast
·AT&T CallVantage
·RoadRunner Cable
| Re: FiOS said by OldschoolDSL :When I first joined Verizon DSL, yes. The modem read higher though 3.5mb / 868 For DSL I'm using the basic package 768/128, although my modem says its just a little higher then that (868 / 196). It's really no big deal to me and the price was a good deal also. Their services seem much more user friendly and I have had no problems as of yet. I'm unsure on what package I had with Comcast. ^_^ The 15 dollar package is good, but I'm considered a heavy user so I'd either go with the 3000/768 package or FiOS if either were accessable to me. (I'm in Bellsouth/AT&T section) And are on cable.
Judging from the price you paid, you wanted the cable internet only, which is why they charged you so much.
Good luck and enjoy that FiOS when it arrives. Don't forget to take pictures and review too! ^_^ | |
| | | | | | Phsonic
join:2005-10-10
Westfield, MA | Re: FiOS You are clearly biased against Comcast. Nice smear campaign, do you work for Holyoke G & E or Verizon? At least come up with some believable stuff. It wouldn't surprise me if you were both "oldschool" and "fios". Good day to you sir! | |
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OldschoolDSL
Premium
join:2006-02-23
Chicopee, MA | The price would have been 10.00 - 20.00 more without the cable tv or so they quoted me. The price I was paying or so they claimed, was with the discount already added. But I know people who had it lower or so I thought. | |
| 
MadMANN
Premium
join:2005-08-19
·Comcast
| Funny. . . It funny to me that your connection is so "slow". I mean, you used those really accurate speed tests (not) which told you are going too slow, yet you are downloading at or above your advertised speed. »Signal And of course, there would be nothing wrong with your router or wireless connection right?
As far as any customer service issues you have had, I can't deny them if they are true. That definitely sucks. But at least review the service itself accurately. | |
| | | SkyDude
join:2000-11-19
Raynham, MA
| Comcast Issues For Comcast users in MA, the Commonwealth's Dept of Telecommunications & Energy has a web site where you can file a complaint.
Comcast was billing me for the cable modem for three years until I noticed it on a paper bill. I called customer service and got the usual BS about taking the modem to service center, yada yada. I went to the DTE website, filed an online complaint and received a call back within a few hours from a woman at DTE. She explained DTE has no authority over internet service, but she would send my issue to Comcast "corporate customer service". Next day, I received a call from corporate and the helpful fellow asked for more details and would resolve the issue. He did ask for a receipt, and my response was that I didn't have a three year old receipt. I suggested they query the modem, and he agreed they could do that. It took a few days to pull up three year old records, but within a week, I had a refund on my bill and as a result, had no charge service for two and one-half months.
If you're having an issue, be clear, unemotional and cool. It will get you much further. Most states have cable regulatory bodies, try them if you can't get past tier 1 customer service.
Comcast and other businesses would certainly save themselves a lot of ill will and bad press is they would give tier 1 people greater authority.
My experience with Comcast, both in my office and in my home, has been positive.
Consumer Affairs website:
»www.mass.gov/?pageID=ocaterminal···sid=Eoca | |
| 
Titus Pullo
I came, I saw, I slept
join:2004-06-26
 ·Embarq
| Having an issue? "If you're having an issue, be clear, unemotional and cool. It will get you much further. Most states have cable regulatory bodies, try them if you can't get past tier 1 customer service."
I agree with the cool head part, but I'd have been gone after 1/10th of what this guy has been through -- and was; with the Adelphia crooks right before the migration. All HSI is a ripoff, so what difference does it make if you bounce from one crooked outfit to the next? Soon they'll all be under two or three roofs in the name of competition; may as well have some fun while you can.
Moral: dump any service that can't get its head out. | |
| 
Anonymous
Premium
join:2004-06-01
IA
| FYI "8.) My service was unplugged for 7 days, because a Comcast Tech mixed up my line on the poll with someone else's.
9.) Got a letter saying I used to much bandwidth, during the time someone else was getting my High Speed for free (see #8 above)"
#9 has nothing to do with #8. | |
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Anonymous
Premium
join:2004-06-01
IA
| Re: FYI Tap ports (hookups on the pole or in the cable box) are not account specific. You can switch drops around and will make no difference.
The only way to use your service is
Register a different modem on your account
Use your unprotected wireless network | |
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