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Member review of Comcast


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read 4274 reviews (1964 positive) (1199 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$78 per month avg ($20 to $210)

Speed test results 3 year trend
Review by jbob See Profile
UPDATED: 137 days ago
member for 4.4 years, 2279 visits, last login: a few hours ago


Little Rock,Pulaski,AR
$52 per month
about 3 days
"Good consistent high speeds and rare outages"
"Limited USENET support, limited knowledge in tech support"
"Seems like great service as long as there are no issues."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·AT&T Southwest
    Note: My Monthly cost is based on Gold tier service(now Blast), $10 above regular tier.

    Just went over 4 1/2 years of service at this location. Not much change since my last review except see the update below. As far as I can tell I rarely have any outages. Speeds have remained constant. Luckily support issues for me have been sporatic. I have had two HSI issues in four years of use. Both were for very rare upstream only issues. The first time it occurred(summer 2005) it took 2 months to get it fixed. The same issue occurred again summer(2006) This time it still took over a month to get the problem fixed. Both times it took a Line Tech to solve my issues. I feel if it wasn't for my troubleshooting though these problems would have remained for much longer.

    My area upgraded to the higher speeds(8000 down) in Sept 05. I was already Gold Tier so my downloads went to the higher 8000 down range. Don't think I have seen a speed test lower than 7500 with most showing over 8000. My upload tests are typically around 702 which is just a little shy of the 768.

    We were late bloomers here with Power Boost but it seems to work very good for me here. I am very pleased with my connection speeds. My modem logs very few errors so I must have a pretty clean path to the headend. My modem has logged one error since I last reset it over 3 weeks ago.

    Update: Comcast just upgraded(Nov 07) our area to Blast speed tier. I was automatically upgraded to the 16/2 tier. So far my speeds are looking great. Blast speeds have remained outstanding up till May 2008(last update).

    From my experience Comcast is a great provider as long you have no issues with your service. I know they have some great techs but I think they are the exception and not the rule. If you do develop an issue you've got a 50/50 chance of getting it fixed correctly in a timely manner.

    Followup comments:
    view ALL 2 comments
    floydb_1982

    join:2004-08-25
    Kent, WA

    I like Comcast to

    I use Comcast for my every day needs. They have completed there upgrades in my area 16Mbps/1Mbps at no extra cost. Every speed test I do show me hanging around 10Mbps/354Kbps.
    permalink · 2006-06-25 06:16:20 · Reply to this
    crapmac
    Good 'ol Cali.

    join:2007-05-03
    California

    In Reality...

    In Reality, every service is great if there are no problems...

    Nice Pick!
    permalink · 2008-05-29 23:40:54 · Reply to this
    Forums » comments on review of Comcast

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