 Review by jbob 
UPDATED: 1.4 years ago
member for 5.5 years, 2455 visits, last login: a few hours ago
 Little Rock,Pulaski,AR
 $52 per month
 about 3 days
 "Good consistent high speeds and rare outages"
 "Limited USENET support, limited knowledge in tech support"
 "Seems like great service as long as there are no issues."
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(ratings match consensus)
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Note: My Monthly cost is based on Gold tier service(now Blast), $10 above regular tier.
Just went over 4 1/2 years of service at this location. Not much change since my last review except see the update below. As far as I can tell I rarely have any outages. Speeds have remained constant. Luckily support issues for me have been sporatic. I have had two HSI issues in four years of use. Both were for very rare upstream only issues. The first time it occurred(summer 2005) it took 2 months to get it fixed. The same issue occurred again summer(2006) This time it still took over a month to get the problem fixed. Both times it took a Line Tech to solve my issues. I feel if it wasn't for my troubleshooting though these problems would have remained for much longer.
My area upgraded to the higher speeds(8000 down) in Sept 05. I was already Gold Tier so my downloads went to the higher 8000 down range. Don't think I have seen a speed test lower than 7500 with most showing over 8000. My upload tests are typically around 702 which is just a little shy of the 768.
We were late bloomers here with Power Boost but it seems to work very good for me here. I am very pleased with my connection speeds. My modem logs very few errors so I must have a pretty clean path to the headend. My modem has logged one error since I last reset it over 3 weeks ago.
Update: Comcast just upgraded(Nov 07) our area to Blast speed tier. I was automatically upgraded to the 16/2 tier. So far my speeds are looking great. Blast speeds have remained outstanding up till May 2008(last update).
From my experience Comcast is a great provider as long you have no issues with your service. I know they have some great techs but I think they are the exception and not the rule. If you do develop an issue you've got a 50/50 chance of getting it fixed correctly in a timely manner.
Followup comments:  AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California | In Reality... In Reality, every service is great if there are no problems...
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