 Review by DadeMurphy 
UPDATED: 236 days ago
member for 7.2 years, 3288 visits, last login: a few hours ago
 Lowell,Middlesex,MA
 $66 per month
 about 40 days
 "Fast"
 "Install time was terrible, ordered Dec 5th installed Jan 13"
 "Decent"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Signed up for comcast and 6 days later here they are ready to install it for me. The first installer gets here and gives me the modem and tries to get it to connect. It doesn't work, so he leaves and says another installer will be here in about 15 minutes. Amazingly he was here in 15 minutes. He goes out and finds a filter on the main line and that it's disconnected on my house. He takes off the filter and reconnects, still nothing. Runs a new drop from the main line and Voila! it works. Took them about 45 minutes overall to get me installed and it's amazing. I came from Satellite internet so Cable is just amazing. Love it so far.
Update ---
So, I've had cable for a little over 6 months now and I still love it. So far my girlfriends internet has gone down 3 times, one of which lasted for over a week, as Verizon recovered from some nasty virus or whatever. In the past 6 months I have had 0 Down time and we got a free speed boost. Overall I still love it.
---Update
Update 2---
Yeah, still with these guys and still love it. I don't know about other Comcast areas but they sure got it right here in Danvers. Could use some more upload, 256 is a little low, but overall better than DSL.
--- Update 2
Update 3---
They suck now. I have been having connection dropping issues for approximately 4 months now. Every time I call customer service or use the online support I am told there is nothing wrong with my connection. Obviously they're wrong otherwise I wouldn't have my connection dropping every night. It is barely usable for anything other than browsing the web after about 8pm and stays useless until usually 7 am. Overall I am horribly disappointed with the service I am receiving now and am waiting for any form of competition to come to my area of Danvers so I can leave.
---Update 3
Update 4---
So I recently got a tech to actually come out and look at the problems I've been having (after constantly calling tech support and using the online chat with them for over a year) and what does he do? He puts an attenuator on the line saying that should help. I looked at him and asked if he could actually do something to test the line and figure out why the connection has been dropping, he said the attenuator should help everything. He was wrong the connection still drops at least twice a day and sometimes around 5 times a day. It's more like a hiccup than a drop, the connection goes down then about 5 mins later it is back up and running. It still sucks, I'm glad my town finally approved the FiOS deployment so I can switch and leave this crappy cable connection.
---Update 4
Update 5---
Well, I never did get a chance to try out that newfangled FiOS but I am moving in a week so my overall experience with Comcast in Danvers is coming to an end. The problems mentioned previously still exist to this day, but I no longer care. Unfortunately I have no option at the new place other than Comcast so I will get to review them some more based on how they handle the install at the new house and how the service is there. Let's hope they are better in Lowell than they are in Danvers.
---Update 5
Update 6---
I have been on Comcast in Lowell now for 2 months. First off the install was terrible, I ordered on December 5th and they continually rescheduled me until the install finally was completed on January 13th. I only wasted 2 vacation days at work for them to miss appointments, too bad I can't get those back. The installer was great, fast and competent, also quite friendly. The service has been pretty good, fast and consistent downloads. They only downfall is my WoW connection drops irregularly, nothing like it was back in Danvers. Overall I am satisfied with my service, but the install coordination was terrible with no consideration to my lost time at work.
---Update 6
Followup comments:  
Titus Pullo
I came, I saw, I slept
join:2004-06-26
 ·Embarq
1 edit | Sing along! Sing to Van Halen's "Jump"
I get no up, and hardly anything down.
I got it slow. I've seen the slowest around.
And I know, suckers, just how you feel.
You've got to roll with the outages to get to what's real
Oh can't you see me standing here,
I've got my back against the dslam machine
It ain't the worst that you've seen.
Oh can't you see what I mean ?
Might as well sync. sync !
Might as well sync.
Go ahead, sync. sync !
Go ahead, sync.
Aaa-ohh holy sh_t ! what was that ?
Sucker wasting his loot.
You say you dont know, you won't know
Until we reboot.
Go ahead sync !
--
My iLife isn't in MyDocuments | |
| 
CA CCast Cust
@comcast.net
| Sounds like what I had Your experience sounds like one that I had. I won't go into the whole story, but it transpired for about 18 months. Going from a great connection to constant dropping and slow speed. Numerous CC tech out, CC cable crew. Kept saying it tests fine crap, even when the techs would agree with me, the cable guys would not do anything and kick it back.
It did not get resolved until I wrote the CEO and President of CC a letter (Father and Son). I got a response from their "executive resolution team, locally. Seems what I had been telling them for over a year, came true (physical problem with the connection at the cable junction (b-box if it were copper telephone cable)someone had crimped a connector on a fiber cable.
They fixed it, and gave me over a years credit.
Hope this helps
Tim
in San Jose | |
| |  |
DadeMurphy
Rbettenc
Premium
join:2002-07-25
Danvers, MA
clubs:
 ·Verizon FIOS
 ·Comcast
| Re: Sucks to be at your location I have replaced the modem already twice along the long road of troubleshooting this. I also went ahead and reran the drop to my computer room, a 50ft run of RG-6 Quadra shield coming off one leg of a two way splitter that is on the original drop from Comcast. The other leg goes to the 3 way splitter for the TV's in the house.
I have also considered it being a power problem in the house, to isolate that I have tried with the modem plugged in directly to the wall, then into a surge protector, then into a 400VA UPS followed by a 1.5 KVA UPS, then Finally into my 3 KVA UPS along with my computer. None of these power options changed the results.
I also checked for voltage on the line as I have seen that causing some people issues in the past. I came up with nothing.
Also the problem persists with the modem hooked up directly to my computer, while hooked up to my dlink router, while hooked up to my Linksys router, and where it currently sits - which is hooked up to my clarkconnect home gateway running on a Dell poweredge rack server.
In the end I have given up on comcast, I am watching verizon run FiOS in my neighborhood and across the rest of my town. I can deal with the problems until Verizon finishes deploying and goes live.
--
Gigabyte GA-965P-S3, 4GB GeIL Esoteria PC2-6400 DDR2 RAM, Raidmax RX-750-DB, PNY 8800GTX XLR8, Core2 Quad Q6600, Gigabyte 3D Mercury watercooled case. | |
| | | | |
| Forums » comments on review of Comcast |
|
(334)
ok