 Review by denb45 
UPDATED: 100 days ago
member for 7.6 years, 3506 visits, last login: a few hours ago
 Albuquerque,Bernalillo,NM
 $183 per month
 "Great when it works, most of the time it doesn't"
 "Slower than dialup after 7PM & Digital Premium Channels Lockup & Pix elate"
 "Bad tech support"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Tech Support is BAD, and after 7PM to about 8AM your HSI is slower than Dailup, also, your Higher Tier Digital Premium Channels Lockup & Pix elate to the point where you cannot even watch them after 7PM, and all of the other lower end channels are very Snowy, this is Unacceptable, most of my HSI & TV watching is done after 7PM, Tech support has made a lotta Truck Rolls, but after 2 1/2 months, they CANNOT seem to fix this problem. Tech support was out here after 7PM and did fix most of the problems, but, some of the Newer Digital Premium Channels still Lockup & Pix elate, whatever this problem is, I sure hope that My Local Albuquerque Comcast office gets this FIXED, but I'm not holding my breath, as I said before........
THIS IS UNACCEPTABLE, for a service that I pay $183 a months for................. nothing has been done about this, most of this hasn't been FIXED, about the only thing that was done, is that Comcast has increased the price of what I pay for cable, and added some more channles, but NOTHING IS FIXED YET! after 7 months, and DSL QWEST is even worse, so, I don't have much of a choice here in Albuquerque, NM
Followup comments:  |  | Tim
Premium
join:2006-06-19 | Re: Comcast HSI in Winnipeg Manitoba Where I am, tech support is handled at the local call center, all day, every day. | |
| supertech315
join:2006-03-01
Perris, CA
 ·Verizon FIOS
| Won't get fix until they show after 7 PM I use to be a tech for a local cable company ( Adelphia ) and what happends is in the main feed one of the center conductors is just merely touching the connectors. at night the cold make em contract and you lose a WHOLE LOTS OF DB'S in the day time ( which is when the techs arrive ) everything is back to normal and since it could be anywhere . it all test ok . if you place another ticket tell em to send the on call tech after 7 or 8 pm or dont even bother sending anyone . most company's have 1 tech on call and 1 maintenance on call ... i hope this helps you | |
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denb45
join:2001-02-04
Albuquerque, NM
 ·Comcast
edit:
December 27th, @04:22PM
| Re: Won't get fix until they show after 7 PM said by supertech315 :I use to be a tech for a local cable company ( Adelphia ) and what happends is in the main feed one of the center conductors is just merely touching the connectors. at night the cold make em contract and you lose a WHOLE LOTS OF DB'S in the day time ( which is when the techs arrive ) everything is back to normal and since it could be anywhere . it all test ok . if you place another ticket tell em to send the on call tech after 7 or 8 pm or dont even bother sending anyone . most company's have 1 tech on call and 1 maintenance on call ... i hope this helps you Had a Tech out today 12/27/07 he said it's sounds like a maintenance probelm, he checked the Green Box outside on the curb, to see if anything is wrong> didn't find anything, so, he says he will contact maintenance dept. I showed him a Recording of what happens in the eve & all night long, but, I don't think anything will come of this?
maybe if I keep calling every night then they will get sick of hearing about it and do something?
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Gateway MX6453 * AMD X 2 Duo Core 64 Mobile 1.8GHz * 2GB * 533MHz* DDR2 Memory * Vista Ultimate OEM/DSP
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| | | supertech315
join:2006-03-01
Perris, CA
·Verizon FIOS
| Re: Won't get fix until they show after 7 PM Is sad because no one wants to take ownership of the problem . all they got to do is refer the ticket to the on call tech so he can pin point where the problem is . during the day the center conductor ( and the whole cable ) expands and that's why is working. i would call em right now and tell em this needs supervisor attention since is a 2 months ongoing problem and tell the field sup. to refer to the on call . Tell em this is not a favor . YOU ARE A PAYING CUSTOMER if the plp you talk doesnt seem to help you escalate to a manager of area manager until someone takes responsability and get it done.
At night when the problem is happening is usually gonna take 20 mins to the tech to find the problem and fix it .. good luck. | |
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denb45
join:2001-02-04
Albuquerque, NM
·Comcast
edit:
December 27th, @08:20PM
| Re: Won't get fix until they show after 7 PM said by supertech315 :Is sad because no one wants to take ownership of the problem . all they got to do is refer the ticket to the on call tech so he can pin point where the problem is . during the day the center conductor ( and the whole cable ) expands and that's why is working. i would call em right now and tell em this needs supervisor attention since is a 2 months ongoing problem and tell the field sup. to refer to the on call . Tell em this is not a favor . YOU ARE A PAYING CUSTOMER if the plp you talk doesnt seem to help you escalate to a manager of area manager until someone takes responsability and get it done. At night when the problem is happening is usually gonna take 20 mins to the tech to find the problem and fix it .. good luck. Same problem happened again about 5PM, called, spoke w/ CSR, looked outside, and saw 3 Cherry-Picker-Comcast Rigs, looking at a Big Green Box, about 3 houses down form mine, they were pulling out Spitters & Amps while I was still on the phone, I grabed one the maintiance Techs, he said "we know about this problem, if affects your whole Block/Street, after were done here, you shouldn't have anymore problems........I hope that's a FACT! anyway they are still out there, working on whatever the problem is, they didn't say, but, everything seems to be cleared up (got good HSI & Higher teir Digital Premium Channles back), at least for now, I sure hope this FIX last?
this every night crap has gotten OLD........
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Gateway MX6453 * AMD X 2 Duo Core 64 Mobile 1.8GHz * 2GB * 533MHz* DDR2 Memory * Vista Ultimate OEM/DSP
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denb45
join:2001-02-04
Albuquerque, NM
·Comcast
edit:
December 31st, @06:31PM
| Re: Won't get fix until they show after 7 PM said by denb45 :said by supertech315 :Is sad because no one wants to take ownership of the problem . all they got to do is refer the ticket to the on call tech so he can pin point where the problem is . during the day the center conductor ( and the whole cable ) expands and that's why is working. i would call em right now and tell em this needs supervisor attention since is a 2 months ongoing problem and tell the field sup. to refer to the on call . Tell em this is not a favor . YOU ARE A PAYING CUSTOMER if the plp you talk doesnt seem to help you escalate to a manager of area manager until someone takes responsability and get it done. At night when the problem is happening is usually gonna take 20 mins to the tech to find the problem and fix it .. good luck. Same problem happened again about 5PM, called, spoke w/ CSR, looked outside, and saw 3 Cherry-Picker-Comcast Rigs, looking at a Big Green Box, about 3 houses down form mine, they were pulling out Spitters & Amps while I was still on the phone, I grabed one the maintiance Techs, he said "we know about this problem, if affects your whole Block/Street, after were done here, you shouldn't have anymore problems........I hope that's a FACT! anyway they are still out there, working on whatever the problem is, they didn't say, but, everything seems to be cleared up (got good HSI & Higher teir Digital Premium Channles back), at least for now, I sure hope this FIX last? this every night crap has gotten OLD........ Some of the Newer Digital Premium Channels still Lockup & Pix elate, whatever this problem is, I sure hope that My Local Albuquerque Comcast office get's this FIXED, but I'm not holding my breath, as I said before........THIS IS UNEXCEPTABLE, for a service that I pay $165 a month for.................
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Gateway MX6453 * AMD X 2 Duo Core 64 Mobile 1.8GHz * 2GB * 533MHz* DDR2 Memory * Vista Ultimate OEM/DSP
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| 
CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| Its Unacceptable. You keep saying "THIS IS UNEXCEPTABLE!!!"
A. Thats not even a word.
B. Except is making an exception.
C. Unacceptable is what you mean to say.
Your service history sucks however. Sorry to hear that. You can get all the advice in the world... it still will not fix your issue. You really should start to escalate the issue view the corporate complaint line. There is no reason to pay for service that deteriorates in the evening hours.
It had nothing to do with the amount of people watching tv at night. Its a plant issue or even a premise issue such as ingress or a damaged piece of cable. If you are the only one experiencing this issue ( which you might be if its been going on this long and there isnt a truck at your neighbors house every day ) then it is most likely an issue local to your residence. Bad Drop, Tap, Connectors etc...
Best of luck!
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CableTechs.org/"Horrible People with Integrity" | |
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