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Member review of Optimum Online


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$72 per month avg ($33 to $170)

Speed test results 3 year trend

Review by Attack Gypsy See Profile
UPDATED: 88 days ago
member for 1.5 years, 394 visits, last login: a few hours ago


Bridgeport,Fairfield,CT
$150 per month
about 2 days
"Speeds as advertised"
"Stupid customer service scripts"
"Good service, moronic company management"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Vonage
    Update: September 2008

    Had some small issues with the connection dropping. Suspected the modem and/or splitter, but didn't have the time to deal with it. Well, it died. At the worst time. I had dropped my cell phone, and had a tropical storm coming in. I call tech support, and got through in 5 minutes (hate their phone queue). I explained to them that I had worked for CV before, so he didn't bother with the garbage. he set me up with a same day appointment, and the tech was there in 2 hours. Tech replaced the modem and the splitter, and was good to go. No issues since then.

    I used to work for Cablevision Tech Support. I originally got the service as part of an employee perk. Back then, I was paying about 25 bucks a month for 3 boxes, Optimum Online w/Boost, and Optimum Voice.

    Now that I don't work for them, I can review their service

    Speeds have been good. I do get the 5 minute maintainance cutoffs about 1/week around 2 am though, which is annoying, but understandable.

    Optimum Voice gets static every once in a while. And the annoying calls from CV sales, but then, I have the whole package already?

    Good service, poor customer service.

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    Forums » comments on review of Optimum Online


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