Review by sibyl9 
UPDATED: 116 days ago
member for 2.1 years, 34 visits, last login: 92 days ago
 Easton,Fairfield,CT
 $49 per month
 "Service back to normal with "summer problem" fixed."
 "Outages several times a week this summer, lasting 6 - 18 hours"
 "Service is only as good as the cable which may need work."
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I've had Optimum in the past, when they were "upgrading their networks" and their customer support were suspicious of routers, but they have moved on to the future. And they have also quit their practice of messing up the competitor's VOIP. Service in the evening is comparable to the rest of the day - another important point. I say go for it!
07/20/2008 Funny reading the above, service has gone back to problematic.
This summer has been awful with the first outage Friday PM, Sat AM, just about every week for the last two months. That's 8 weeks in a row. Phone tech support answers politely, tries to make it my problem; says a service rep will be sent out, the rep arrives, works at the street and departs without a hello. Service returns until the next weekend.
This Saturday's flavor was that the modem 'online' was lit (oh, hope!), but without DNS. Rep coming tomorrow Monday. Last weekend, there was some "ground zero" (the Rep's words) problem in Westport, starting Sat early AM and out for almost 18 hours.
At this point, I don't care about speed - just looking for a lit "ONLINE" light, not darkness.
08/06/07 Tech was out yesterday and found a problem at the street that explained the 50% packet loss from the day before which started in early evening and lasted until mid-day. However, all service, last night, was again lost at 7:30 PM, which is now the new pattern. Every evening somewhere between 7 PM and 9 PM, the SBV5120's online light starts flickering and no DNS is available. And, as usual no-one was on the service in this house when it went out. A call to Tech Support who looked at the modem and said it was "offline" (at my end - all lights lit with online blinking) who kindly offered to send out someone sometime between 9-11AM. "Hey, I need to go work." "And then, after that person leaves and it still does not work reliably, then what?" Service was rock solid until this summer. It was just installed last spring, so all new wiring and SBV5120 modem. I use it for remote connecting to work, email, occasional VOIP, and some surfing. That's pretty light usage. In return for my money, I receive constant outages and the constant requirement (now up to 2X a WEEK) to be home to meet an endless series of Techs. Yes, I do work for a living and cannot afford to be sitting around the house waiting. I'm also not receiving any online time despite all the efforts.
It's not like nobody is trying. It's just that there is no resolution.
August 8, 2008 FINALLY, IT IS FIXED! There was a crack in the cable which with the nightly temperature drop would open and cut off the signal, or something like that. Turns out it was affecting everyone in my neighborhood which is sort of rural - 2 acre lots. And that explains the consistency of the timing for the outages, generally in the evenings and lasting until things warmed up sometime in the AM.
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