 Review by La Luna 
UPDATED: 118 days ago
member for 8.3 years, 3725 visits, last login: a few hours ago
 Warwick,Orange,NY
 $60 per month
 about 1 days
 "FAST FAST FAST, reliable, stable connection, phone support has been better"
 "no web space for 15/2 tier"
 "Excellent value for the money, probably the best"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Having had OOL for two years now, I can't really say enough about how good it is. Regardless of the issues some may have with the recent introduction of capping for upload bandwidth abuse, I feel OOL is STILL the best service for the money.
I see the speeds below consistently; the OOL speed test on the OOL forum seems more reliable, giving me a 1MB dl result most of the time.
2003-01-14 23:31:05 EST: 7826 / 834
Your download speed : 7826947 bps, or 7826 kbps.
A 955.4 KB/sec transfer rate.
Your upload speed : 834492 bps, or 834 kbps.
Seems like broadband .. above the 1mbit barrier!
The install process was extremely simple--got the install package directly from our local CV office, which included (at that time) the Sharkfin modem. We had OOL up and running within an hour. I have since purchased a Toshiba PCX1100U modem, which increased my speeds from the 5000dl range to what they are now. Other than one issue of a s/n ratio problem which was resolved with an upgrade to my area, I've had no major issues. The occasional outage is very rare and so far, have been short lived. Some people have had serious, recurring e-mail problems but I've only had a problem a few times. E-mail not being delivered, being delayed, or servers down.
The few times I've had to contact tech support have been either an excellent experience or a nightmare, depending on who answered the call. That area could be improved in my opinion. Also, you generally have to wait on hold for an unacceptable amount of time before actually talking to someone.
As my contract has just expired in December, I am expecting a rate increase shortly, but even so, compared to what else is out there, OOL wins out, hands down.
4/17/05 My monthly rate increased as expected. Despite complaints from a handful of people regarding a drop in OOL speeds, my experience continues to be excellent, top notch, with NO drop in speeds. I would still recommend OOL to anyone. I have also had Vonage VoIP service for almost year, and it has been rock solid and stable with OOL as well. I also now have a second modem, a SB5100, running to my computer while my son uses the Toshiba for his PlayStation, both off of the same OOL line (both on my OOL account), and my speeds remain solid even when he is playing.
10/13/06 Updating since moving on 9/1/06. Had a brand new install at my new home, now in NJ. The install tech showed up right on time. This house had cable line previously installed, but the cable needed to be replaced and changed because of where we wanted our tv's/computers. The tech spent a good 3 hours here, changing everything around. He installed a new modem and hooked up my laptop to it (my main PC had not been moved in yet) and made sure everything was up and running as it should be. In the six weeks I've been here, my speeds with the new 15/2 tier have been great, I've had no speed drops or disconnects. I also moved my Vonage line with me and that is working perfectly as well with this solid connection. Nothing much has changed for me, I still am very happy with OOL and the service. All in all, it has been a good experience.
3/15/07 Boost....upgraded to Boost (30/5) service a few months ago. Again, everything is working exactly as advertised. I'm getting great speeds, both download and upload. I'm using a Linksys WRT54GS router. Vonage still working great. My upgrade was very simple. I did it right online at the OOL website. It took about 10 minutes for them to push the upgrade to me. I did have to reboot my modem (SAWebstar), which not everyone has to do, but that was it. Very painless. If you don't mind paying a few extra dollars, and you have use for increased speed, Boost is well worth it. Unlike the 15/2 tier, it also comes with webspace, which I haven't had the opportunity to try yet.
12/26/07 Still with OOL/Boost, no issues to report. Getting great speeds, both DL and UL. I have no complaints at all. If you are looking for that extra speed, this is the way to go. General service is solid, rarely any outages (I've had an occasional hiccup for a few minutes here and there, but not long enough to even call about....weather related? Work on their end?). Highly recommend OOL/Boost.
1/3/09 Still using OOL and having no issues or problems to report. Down time is virtually non existent. I did go back to non Boost since I moved, but will be going back to Boost. I get the speeds I pay for.
7/26/09 Still with OOL, no issues or problems to report. The service is great. I decided not to go back to Boost to save a few $$, plus my connection works so well, I didn't feel I even needed it. I would still highly recommend OOL to anyone.
Followup comments:  Patseye
join:2001-08-28
Little Falls, NJ | Boost Have you gone to an N rounter. The speeds (bandwidth) should be faster. Also, put an N adapter to your laptops and they'll soar. | |
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