Review by gpacheco 
Posted: 5.4 years ago
member for 5.4 years, 2 visits, last login: 5.3 years ago
 Ashburn,Loudoun,VA
 $45 per month (12 month contract)
 about 7 days
 "None. I can't think of anything good to say about Adelphia. Honest!"
 "The slowest connection speeds (Avg 350K), dropped connection, Poor Tech Support"
 "Adelphia sucks in Ashburn, VA 20148. I left Cox Cable when I moved to my new house in Ashburn. I regret moving now!"
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(ratings below consensus)
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I came from Cox Cable. They kicked Adelphia's ass in speed and connection reliability. The first week of service showed outages including my video services. Tech support was not helpful and where unaware that in Ashburn, VA 20148 the Powerlink and video serivces are horrible.
Speed has been dissapointing. The best I've seen is 530 kbps down and 256 kbps up, with the average being about 350 kbps down. These tests were done in the first week of service and consistantly every week or day. Adelphia's service its not anywhere near the advertised 3000 kbps download/256 kbps upload (yeah...right!). Marketing...bunch of liars!! I hate watching those ads when people are happy about the speed. They don't live in Ashburn, VA 20148. I call it the Black Hole of the Adelphia Powerlink service.
One gripe I have with Adelphia... is nobody in Customer Service or Tech Support seems to be aware of how bad the service is in my area AShburn, VA 21048. I've finally contacted the local office and explained that I am frustrated with the slow connections speeds.
It's been about 2 months now since service began and its gotten worse, not better. Speed is consistently less then 500Kb/s (download), sometimes even slower then upload speed! Have called tech support many times, and they constantly blame everyone else in their own company before looking at the problem. Also, and this is the biggest aggravation...the system bounces up and down every hour or so. I watch the cable modem's lights blink out, then the unit resets. I've had Tech Support come to my house to check the line at least 5 times in the last 2 months. Again they blame the servers or the local office and claim there is no line problem. The last tech guy finally found out that I needed an attenuator to lower the signal so the modem would stop resetting.
Connection is more reliable now but the download speeds are still horrible. I hate it!
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