 Review by marcelle19 
UPDATED: 3.1 years ago
member for 8.4 years, 1711 visits, last login: 14 days ago
 Upland,San Bernardino,CA
 $52 per month (6 month contract)
 about 90 days
 "Download Speed was pretty good; now, according to the speed tests here, it's pretty crappy."
 "Tech Support has much gone back down from my last experience with this company, and they are capping my signal."
 "It'll do for the price - when the special is over, so is my being a customer."
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Install Co-ordination:
Connection Reliability:
Tech Support:
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Even having this company find where I lived to install the service was a terror. They couldn't seem to find my place; finally, I noticed some Adelphia vehicles in the neighborhood, and physically walked a field supervisor to where I live. It took a couple more days to find that my address was now in their database, and I proceeded to order.
I found the Ontario office to be particularly bad.
I ordered the upload at 400, and it is consistently higher than that. Download on same package was from 3000 - 4000; I haven't hit the ceiling in this, but am satisfied with the speeds I am getting, after the initial first few days.
Well, I just did a few different speed tests, and I am at about 1/3 the speed I should be getting; at least, on the speed tests here. My downloads seem okay, other than that.
I ordered the Premium Package, but didn't want the Digital Cable for the TV, and the unlearned field tech said they only offered the digital now, so I ended up going back to the office and telling them what the tech said and that I had no use for digital, since my TV is far from that, and they fixed me up.
Then, I got two bills at once, which ticked me off, and the customer service rep I talked to said they always rolled it over on the 23rd of each month. I was astounded, and told him that all they could expect from me was the $52.00 I would normally owe. The customer service rep said this after I had been assured, the month before by another, friendlier customer service rep, that I would be getting an eleven percent drop on my bill.
What a ball of BS.
Well, it seems they've capped my download and upload speeds to less than that which is what I am supposed to be paying for.
After this contract is up, I think I will shop it around - Verizon just has not been honest enough with me.
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