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Member review of RoadRunner Cable


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Reviews:
read 2775 reviews (1707 positive) (510 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$60 per month avg ($22 to $187)

Speed test results 3 year trend
Review by MacAlert See Profile
UPDATED: 180 days ago
member for 4.6 years, 704 visits, last login: a few hours ago


Flushing,Queens,NY
$200 per month
"Nothing"
"Everything"
"If you have a choice, do not choose RoadRunner"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

    Service is horrible. Internet constantly drops out and modem restarts. Video is choppy and audio drops out. Zero value for the outrageous amounts that TW charges.

    5/26/2009

    So my service has improved slightly however it took an email to one of the head honchos in NY who contacted the VP of Engineering. I just wish it didn't have to come to that. I will be dropping TW as soon as FIOS is available.

    Followup comments:
    view ALL 7 comments

    Nope

    @rr.com

    It's your computer

    Must be your computer. I have excellent service from Road Runner
    permalink · 2008-11-27 06:10:50 · Reply to this
    ivan69

    join:2004-01-30
    99999

    Re: It's your computer

    You must be a TW technician. If not, use your brain before you post. Thanks.
    permalink · 2008-12-02 18:58:47 · Reply to this
    cmhuber

    join:2001-11-16
    San Diego, CA

    Re: It's your computer

    Well put Ivan!
    permalink · 2008-12-10 00:31:43 · Reply to this
    MacAlert

    join:2005-03-16
    Flushing, NY    		 My computer, I think not. I've checked speeds on 4-5 different computers.....and guess what.....NO CHANGE.
    permalink · 2008-12-10 21:51:41 · Reply to this
    blade1950
    Premium
    join:2008-12-10
    Westminster, CA

    Overall TW Internet service

    If I had the choice, DSL is what I would have again. With all it's "not as good as" reports compared to cable, at least it was up ALL THE TIME. I've gone through 3 modems, countless tech calls, and four visits by "techs". Now there's been a major outage that lasted over 24 hours. All this in less than 1 year. I think what really makes me crazy is the never ending "press this for that..." when I call.
    permalink · 2008-12-10 21:08:04 · Reply to this
    CptGemini

    join:2004-11-29
    Corpus Christi, TX

    Overloaded node?

    you could very well be on an overloaded node and maybe your modem is outdated? I have been a RR subscriber since late 2002 back when it was just 2mbits down here in texas and I have never had any problems of sort like what you mention having.

    I know someone at the hospital I work at that lives on the outside of town and the only decent internet available to their trailer park is road runner from time warner since its a tad too far for DSL and everyone out there gets cruddy speeds because that node is overloaded.
    permalink · 2009-05-26 22:31:51 · Print · Reply to this
    MacAlert

    join:2005-03-16
    Flushing, NY
    ·RoadRunner Cable

    Re: Overloaded node?

    Well, with one of my conversations with internal tech support, my node is not overloaded but overused. Here in Flushing, NY a lot of people are torrenting ALL day long. I'm just waiting for FIOS because I don't think anything TW does will improve the situation, not even with DOCSIS 3.
    permalink · 2009-05-26 23:54:28 · Reply to this
    Forums » comments on review of RoadRunner Cable

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