 Review by Doctor Four 
UPDATED: 1.2 years ago
member for 8.1 years, 3996 visits, last login: a few hours ago
 Dallas,Dallas,TX
 $44 per month
 "Switchover from Comcast went well; tech support helpful"
 "High Cost, Frequent Outages"
 "Only decent alternative when AT&T DSL is slower"
| Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I am one of the former Comcast users who was switched over to Time Warner Cable
(Roadrunner) back on November 1, 2006. For the most part, the actual switchover of
service went well - all I had to do was reboot the cable modem.
The service overall has been reliable, with only 3 outages I know of. Two of those
were weather related, which is beyond the control of TWC. Each time, though, the
connection was back up and running again after only about 2 hours. The other was
due to something I had done. I ended up calling their tech support, and the person who
answered helped me get my connection back up and running again after a few
minutes. It had to do with disconnecting the modem and other cables and rebooting
everything in a certain order (which I forgot).
The download speeds I get are slower than what I had with Comcast (5M/384K vs.
6M/384K), but compared to the alternative of AT&T DSL, it is minor. When I still
had Earthlink DSL through SBC, the fastest line speed I could get was 800K, so
I went with Comcast and a self-install kit.
I didn't rate the Pre-Sales Information or the Install Co-ordination because they
weren't applicable in my situation. The cost is the same as before, a bit pricey.
Update: Reliability of Time Warner's Internet service has gone downhill considerably
in the past few weeks, mainly since the end of May when the first outages started
occurring. It got to be a regular weekend occurrence that I would come into the
computer room and find the cable modem's receive LED on, but the send LED
would be flashing, and the modem was offline.
I started reading multiple reviews that indicated I wasn't alone, and that tech
support took almost 2 weeks to even come out to your house, if they even
showed up at all.
It began to get worse, to such a point where there was no Internet on the
weekdays, and not just most of Saturday and sometimes also Sunday. I
decided it was time to cancel, and ordered AT&T Yahoo DSL.
I've only called tech support once on this, so I'm only downgrading that by
one factor - I would have given it a lower rating had I actually had them come
out and say that there was no problem, or that it was on my end, or done
nothing at all.
The actual process of cancellation wasn't too bad - I only had to wait on hold
about 5 minutes, and the Customer Service rep. said they were sorry I had
had so much trouble with my connection being so unreliable.
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