 Review by Boomerang86 
UPDATED: 149 days ago
member for 5.9 years, 2620 visits, last login: 1 days ago
 Walden,Orange,NY
 $30 per month
 about 1 days
 "easy setup, virtually zero downtime!"
 "lite tier slower than DSL (still better than dial-up) @ 1.5/256"
 "the most reliable cable ISP I have ever known"
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Install Co-ordination:
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Value for money:
(ratings match consensus)
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I didn't ever imagine myself becoming a Road Runner customer. Since there are cheaper DSL alternatives (not to mention cable ISPs Earthlink and Local.net on the same pipe), I figured why go with RR? Well, there's a couple of good reasons.
Here's some quick background: Up until now I was an Earthlink Cable customer. Time Warner supplied the modem, install and billing (just like RR), only it was $3. a month cheaper for essentially the same service. I was a happy customer and never thought I would switch ISPs again. I could have stayed with EL but my 6 month $29.95 promotion just ended and I was shopping. I figured for the premium content (CNN, etc.) and LOCAL billing support (EL is in India now) it was worth the trouble.
One call to Time/Warner got me on Road Runner standard so fast it was practically instant! I even got their 6 month for $29.95 promo rate as a new RR customer, which was really cool. The operator at TW clicked a few keys on her end, my modem rebooted and BAM I was on Road Runner! I am looking forward to the same great level of service and bandwidth I was already getting, now I can actually UNDERSTAND what the support people are saying to me on the phone, without needing to repeat anything!
UPDATE 12/21/04: A few days ago I got upgraded to 5MB DL as part of the T/W nationwide rollout... I don't see a noticeable change in performance, only on speed tests. I must admit that the connection has been solid as a rock the past couple of months! Promo pricing runs out in two months; I expect to keep the connection but may switch back to EL to keep lower rates while downgrading CATV to basic.
UPDATE 6/26/05: I'm still a Road Runner subscriber, despite the lure of paying a buck or two less with a reseller; I won't go back to Earthlink, and since there's so little known about local.net I don't feel it worth just a buck a month in savings. Connection is still extremely reliable with almost no downtime; Vonage still works great too. My promotion ended and I am paying $45 a month for RR, though I did manage to lower my CATV bill by finding an unadvertised tier which still offers digital channels and saves me about $14 a month.
UPDATE 1/11/06: The DSLR bot is nagging me to update this ISP review, but in all honesty nothing has really changed. Reliability has been stellar since the last update with no noticeable downtime, though there have been occasional QOS issues with Vonage which may be packet loss related (short lived occurences at that). Mail works great, no signal issues to report and billing is consistent. A smooth ride continues, but a little more upload speed would be welcome.
UPDATE 10/27/06: My needs have changed and I was looking to save a few bucks, so today I called TWC and downgraded to Road Runner Lite 768/128. Since I do mostly surfing and e-mail I won't miss the higher speeds too much and I'll be saving $180 a year to boot. They switched me right away without any kind of hassle too.
UPDATE 5/7/07: The BBR bot rears its head again to update, but there's not much new to report. Apparently speed upgrades to standard and premium tiers finally reached HVC customers, though I cannot confirm this since I'm still on RR Lite and that tier remains stuck at 768/128.
UPDATE 9/10/07: Not much news here, just wanted to say I cannot recall the last time my Road Runner service went down... it's that good!! If only they'd raise the download speed to at least 1.5 mbps, it would be an even better value (though I suspect more RR standard customers would downgrade).
UPDATE 10/23/07: HVC just upped the RR Lite service to double the previous speeds, now at 1.5/256! Humming smoothly, there's less pressure to upgrade back to the standard tier.
UPDATE 05/11/08: The DSLR bot compels me to update my review yet again! Just one brief outage lasting a couple of hours; other than that it's been a smooth ride as usual, with an upgrade to triple play that had no ill effects on my connection with the supplied VOIP modem.
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