 Review by roc5955 
UPDATED: 183 days ago
member for 3 years, 1014 visits, last login: 1 days ago
 Rosendale,Ulster,NY
 $55 per month
 about 1 days
 "good speed, constant when it's there"
 "pricey, sometimes have dropouts"
 "eh! I only wish that there were alternatives"
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Connection Reliability:
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(ratings below consensus)
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I have had this service for about six years now. They went from 1MB down, 384k up to 8MB down, but only 512 up.
Any instance I have called tech support, they were often helpful, in that they put me in contact with a REAL tech, often times by bumping me up to 2nd or 3rd level support.
Short turn around for installation of new accounts, dynamic IP. 8MB down 512 up (these days)
They are lax on upgrading people's cable modems. I had a Toshiba PC-1100 US cable modem for the longest time, and it was not until I read about its woes on this website that I became aware of the problem with it. Here I thought it was a bad wire or something, and the cable modem was at fault. I exchanged it, with no problems at the local office. I also exchanged several neighbors' modems at a later date. I did get a little bit of a hassle with that one.
One time I had a problem with sporadic drops in speed, and dropped connections. Only to find that it was the cable running from the house to the pole, which was more than thirty years old. I find it hard to believe that they didn't check this when they installed their new system in the area. And after two years, the connection is still fine
All in all, they have been pretty reliable, but there is still the occasional outage, just when you "need" it. If I was closer to the phone company's central office, I would get DSL, or maybe FIOS. It would be less expensive for starters.
Update -- About a month ago, I had another problem with poor QOS both on my TV and Network, so I called (gasp) Technical Support. Their latest offering is to automate their troubleshooting, which follows what I do BEFORE I call. Needless to say, I have to muddle through this for a few minutes before I can talk to a human being. Human then tells me that they have to make a house call. When you work 9-5 M - Sat, it's hard, as these are their hours as well. I informed said human that I am an experienced technician, and that the problem may be one of their concentrators whose batteries have gone dead near the house, or due to the fact that they are getting close to being over-subscribed. This human told me if I could change the splitter in the house, which I just did, a couple of days ago, with another one, of another brand. I tested the splitter that I replaced, and it checked out good on all frequencies. So there goes twelve bucks on a splitter. Well, I guess it's good to have some spares. I asked when they could arrange to be there, and they could not facilitate my schedule. I informed the human to please look at their infrastructure, and let a higher level technician take a look at it, and that if I had a problem, I would call back in a couple of days. Well, three days later, and the QOS was right where it was supposed to be, both on the cable and on the network. I guess it was NOT on my end, as usual. Sheesh, can't they hire any good help any more?
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