Review by shealyse 
UPDATED: 1.1 years ago
member for 5.6 years, 771 visits, last login: 3 days ago
 Lexington,Lexington,SC
 $74 per month
 about 5 days
 "Very Reliable Service. Bandwidth specified is bandwidth received."
 "Tech support can be difficult to dispatch a tech if the problem is not obvious"
 "Stable and reliable service."
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Ordered a Business Class 7mb x 1mb connection, but was only getting 768k on the upstream. Found problems with the .bin file for that service class. Promptly set me at a 8mb x 2mb connection for the same cost as the 7mb x 1mb service.
No problems with the install process. In the last six years I have had two situations where my service was severely degraded. The first time resulted in replacing the drop to my house.
The second time, a couple of years later, They replaced the tap in my back yard which helped but did not resolve the problem. Line techs had to replace some hub equipment to completely resolve the issue. It took two weeks to clear, but not because of a lack of effort on TWC.
Use a VOIP service (VoicePulse) and is supported very well with my RoadRunner connection.
1/2008 - RoadRunner has be very stable for VOIP. My connection was ugraded to 5mb x 2mb connection has been extremely stable. I also added a Windstream DSL connection (3mb x 384) as a backup (will have to create a separate rating for them.. The dual connections are controlled via a dlink DI-LB604 for dual wan balancing. I am currently sending thy VOIP traffc over Windstream and route all my compuer traffic via the RoadRunner Connetion.
9/2008- My RoadRunner service continues to be extremely stable. I rarely lose connectivity with my Time Warner service (TV/Data). The backup DSL connection has been upgraded to a 12mb x 768k tier as it was available in a bundle for less cost than what I was paying for the 3mb x 384k tier. VOIP provider has been switched to ViaTalk for about a year now.
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