Review by jimk 
UPDATED: 138 days ago
member for 2.6 years, 1115 visits, last login: a few hours ago
 Raleigh,Wake,NC
 $39 per month
 about 7 days
 "Fast download, stable connection"
 "Low upload speeds, thinking of usage caps"
 "Was OK, but have moved to DSL"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update 7/20/08:
Service has been canceled. The ridiculously low usage caps haven't (yet) been implemented here, but I feel this is the best way to get my point across. The complete discontinuation of newsgroup service influenced this decision as well. The cancellation process involved long hold times and quite a few busy signals, as have other calls to customer service.
Old review is below:
Installation was quick and on time, provided by a third party. I do not currently subscribe to cable TV and was not pressured into subscribing to it. Installed modem was a Motorola SURFboard 4220, which is an older model which seems to work fine.
I ordered Road Runner Turbo which was 7Mbps down at the time and was recently increased to 10Mbps down. Upload remains at a slow 512 Kbps. For this reason, I may downgrade to Standard 7Mbps down/384 Kbps up since the neither the upload or download increase between standard and turbo are enough to make a big difference.
I have not yet experienced an unplanned outage at this location. I did have some performance issues for a few weeks which have been resolved, and were likely due to some work that was being done in my area.
Although talk about usage caps has died down recently, this remains a concern for me. The earlier rumored numbers were very low and obviously there to protect their cable television revenue and to prevent independent IP TV from ever being able to take off.
At this time Road Runner seems to be the best value for my area. I will re-evaluate my decision if low usage caps are implemented, prices increase, or depending on what AT&T does with U-verse in this area.
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