 Review by Ray422 
UPDATED: 15 days ago
member for 6.5 years, 1953 visits, last login: a few hours ago
 Adger,Jefferson,AL
 $50 per month (month by month)
 about 3 days
 "Speed has been adequate"
 "Tech support"
 "Overall, I am satisfied"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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-TW/RR installed 1/24/02. Still satisfied after 5 years.
-Note: Be warned and advised that this is a Brighthouse networks area; pretty much a monopoly with a monopolistic attitude. In the beginning customer service was great, but has continually deteroiated.
-First level techs do not seem knowledgable and they will never, ever admit to their own problems. Sometimes they will initially blame your computer, I always ask if they think all 3 of my computers went bad at the same time? Duh...then they hunt something else to blame on the customer.
Brighthouse has typical standard responses and if you use a router, they will always blame it for any and every problem, count on having to disconnect it and prove it's not the router. Then you get escalated to level 2, count on long hold times and disconnects, phony sympathy and possibly repeating the entire process.
They have had nothing but problems getting fiber for this area and the service-call techs admit it. If the line is down, in-house service will never admit that. They merely schedule a 3-5 day later service call. When the tech finally shows up and you tell em, their problem line came back on after a few hours last week, you get to sign their service-call ticket anyway. Me thinks they do this to avoid issuing a credit. What a waste of time and money.
Count on a line-outage at least 2-3 times per month.
-I called the speed adequate, because of the initial (7-900) speeds. System tweaks got me to around 2,000/364 in 2002. Latency is poor at around 100 to most locations, worse to other locations. Latency remains poor even after 5 years.
-Brighthouse lags the country in speed updates, but finally raised to 3000, 4000, 5000. Now (2007) the national cap is published at 8000/ (564?), but I think Brighthouse remains at only 5,000. My speed-tests are all over the board, ranging from about 2500-5600/3-400. Tcp stack, receive window is tweaked at 75,920.
- A free month for customer referral is BS. Played that game twice and they developed amnesia, even after the installer recorded the referee's (my) name and address on the new subscribers signed ticket.
-IP is dynamic, but seems to re-license the same IP for about 3 month periods
-Right now, unless they get stupid enough to overload the nodes, or stupid enough to impose data limits, I think the overall value is relatively good and as I stated...overall, I remain satisfied.
>>Update...
No way can these people keep their billing straight. How can they possibly screw-up direct bill pay through the bank, only Brighthouse\ time warner could manage that.
Followup comments:  Bobbye
join:2008-08-22
Clearwater, FL
| RR and BrightHouse I am in agreement with the Bright House assessment from the speed to the lack of knowledgeable support.
One thing I continue to see is the tool tip popping up telling me 'wireless network connected'. I have cable hardwired to desktop through wireless Netgear router and spend most of the time on the laptop.
Thing is, it does not appear that I lose the connection in the first place for it to be re-established. I did mention it to one tech and was told 'they're probably changing your IP!' Well for heaven's sake, just do it, don't pop up and tell me about it!
Wonder about your speed. I upgraded to 10M BPS, now see 15 on the bill. But I've never gotten close to those numbers "except" when I use the speedtest for Bright House! The strange thing about this is that I can use the speedtest through Atlanta which is what RR used to use and get numbers more consistent with the speed-or lack of-that I think I'm getting.
Have had router replaced x4, modem x4, won't let any tech have hands on if they send someone-I do it! | |
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