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Member review of Videotron


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Reviews:
read 187 reviews (83 positive) (52 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$84 per month avg ($60 to $127)

Speed test results 3 year trend
Review by DanTou See Profile
Posted: 75 days ago
member for 3.1 years, 576 visits, last login: a few hours ago


Quebec,QC
$127 per month (12 month contract)
about 3 days
"Signal reliability"
"Customer/Technical service; buggy/obsolete hardware"
"If you're stuck with cable or need French channels"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    If not taking multiple packages (Internet, phone, cable) and 12 months contracts: outrageous prices.
    You NEVER get a correct answer for technical/customer service on first call. They also lie to you. They NEVER believe you. Once somebody (you have to wait for at home) shows up, then they find the real problem, and finally believe you.

    TV...
    Few English channels in HD. Buggy/obsolete hardware. Incorrect info in guide.

    Order and install process is painful at best, depending on what you are installing. Clueless over phone (activating or submitting a problem), when they show at home, they make you fell stupid.

    Followup comments:
    Forums » comments on review of Videotron

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