 Review by TigerLord 
UPDATED: 332 days ago
member for 6.4 years, 2826 visits, last login: a few hours ago
 Chicoutimi
 $65 per month (12 month contract)
 about 3 days
 "Fast and reliable high speed connection"
 "Lower value for money as they keep raising fees and prices"
 "Fast and reliable but shows a total disregard to coherent quality offerings"
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(ratings match consensus)
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Vidéotron is no doubt a reliable ISP - I have experienced very few downtimes. My experience with their technical support staff has been brief but pleasant - I have not encountered idiots or fools that resemble Bell's standards of a call center, yet.
I get constant and reliable speed with good pings on US and Canadian servers. It is only extremely sad that Vidéotron is the only competitor Bell has - a pathetic exscuse for a company. Therefore Videotron has felt no real needs to maintain acceptable business practices, and judges appropriate to lower the quality of a service without adjusting its price - I am talking here of the change they recently brought to their Extreme tier service.
Formerly unlimited in bandwith, it offered a true 10/1mbit connection for the price of 80$ (tx included) per month. Not cheap - but an exclusive and reliable premium service for those who could afford it. For the supposed good of the network, a letter was sent to inform the customer base a 100GB combined cap would be enforced starting October 1st 2007.
While I believe those who do 800GB per month should be punished, putting a ridiculously low 100GB cap for such a high speed connection, without even offering monetary compensation by lowering the tier fee is simply unethical, and shows a total disregard to customer respect. To expect customers to pay the same for an inferior product than it was is simply unimaginable.
However, as I have said, their only competitor, does much worse in this area, therefore the need to uphold their standards is not required. Let's hope Vidéotron will not start throttling or shaping on top of other recent changes - they would then join the circle of idiotic supremacy. Such a shame that would be.
Now that they raised the 30$ ceiling overcharge to 40$, their offerings are less and less tempting, and I'm seriously considering dumping all my services with them at contract renewal and go with 3rd party companies just for the heck of it.
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