 Review by Flogator 
UPDATED: 1.7 years ago
member for 6.8 years, 2066 visits, last login: 1 days ago
 Cantley,QC
 $57 per month (12 month contract)
 about 4 days
 "The Internet speed is good and the connection is reliable"
 "The technical support is terrible"
 "If you don't run into technical or billing problems, Videotron is great."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Since March 2007, I have terminated my subscription with Videotron. The service was great, the Internet access was great but they keep increasing their monthly fee every year. This time around I said enough. Why would I pay 57$/month if I can get a 20$/month service on DSL? Ok, throughput could be an answer. In the end, I was getting a throughput of 6.5Mbps/700Kbps with them which was great. With the DSL provider I now use, I only get 2.5Mbps/700Kbps (that's because I live in the country).
The truth is I wanted to try something else. With 37$/month saving, I think it is worth it. In a year from now, nothing prevent me from switching back if I'm not happy.
You may read my review on the other ISP I am using. Meanwhile, I have chosen to keep my original Videotron review after updating the monthly fee.
========== ORIGINAL REVIEW ==========
Over the past 9 months, Videotron has provided me with excellent throughput. The upload speed even got upgraded from 180Kbps to 350Kbps with no extra charge. I am living in the country, using a Linksys router and am very pleased with my Internet access. Videotron currently provides me high speed Internet (3100kbps downstream and 350Kbps upstream) through dynamic IP cable modem.
I had a few glitches with their customer support which got finally resolved at the beginning of Summer 2003. Their technical support seems to have improved since the begging of the Summer as I tried contacting them miscellaneous information which they provided me with. They no longer hang up if I mention I am using a router which is a good thing.
The only real technical issues I got with them is with their email servers. In some occasions, the email arrival or departure could be delayed up to 24h or worst sometimes simply losing them. Thankfully, this did not happened too regularly so I guess I can live with it.
Bottom line, the actual internet solution is great, the technical support is in improvement stage, the customer service (for billing for example) is nice. My statement is if you are knowledgable about networking (thus don't need too much technical support) and you are willing to follow closely your Internet bills, then Videotron provides a very good solution.
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