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Member review of Embarq


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CenturyTel

Reviews:
read 461 reviews (233 positive) (102 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$47 per month avg ($19 to $85)

Speed test results 3 year trend
Review by kg4muc See Profile
UPDATED: 48 days ago
member for 6.7 years, 496 visits, last login: 1 days ago


Marion,Smyth,VA
$70 per month (month by month)
about 3 days
"Easy setup and install"
"Poor Line Quality Fixed ! Speeds are now in line with the norm for our loop distance"
"So Far Very reliable! And Much More Pleasing Cost Wise Compared To Cable!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Switching from a cable ISP to a Telco ISP raised some questions from some but I had my reasons...
    Currently I am at the lowest speed tier they offer but my line problems have been corrected enough to go to the 3 meg tier soon.
    We received the Zyxel 660 Modem/router which has worked out good so far.. It does have a great config page! It's not nearly as fast as what we originally had with cable but for the price difference it works fine. We do not do any gaming so even a little latency is not a big problem. The local support folks were great and finally fixed a line problem we have been dealing with for over 8 yrs!

    Bottom line...so far we have been delivered a quality service for the price!

    Update as of October
    After Having the service for a few months and going through some pretty bumpy
    times getting everything up to max I think we have reached that goal!

    After numerous service calls things were corrected a little at a time which is making real progress since these problems have been here for many years!
    Our local techs here are great and we have one very hard working tech who has went way above and beyond his call of duty to make sure everything is working right!

    We are satisfied totally with the price and service now as things have really begun to work as they should!

    The one thing I am worried about is the Century Tel Merger ! I am so afraid this will mess up what we have worked hard to get..quality service and a fair pricing schedule!

    One thing I can give high ranking to is that when we call for tech support we DO get someone that speaks english and we can understand what they are saying!

    At this point I can say we are happy and would really hate to have to switch to some other alternative for our broadband needs! I just hope it stays the same as it is right now or gets a bit better...not worse as a merger could do!

    Update February 2009
    We have been plagued with lots of down time the last several weeks. Seems as if we are online but we are unable to pull and IP , receive or transmit data. We have called tech support so much that if they used caller ID they would probably would have not answered LOL! Being that we send data packets throughout the day and night ( PWS)
    we catch an outage before most of our locals here do so that is why the numerous calls!
    We do not send tons of data a day just many small packets.. way less than that of gaming or running of torrents

    I have to give a big dose of Kudos to Embarq Joey he stepped up to the plate and got our problem escalated to the chronic problem team and that was when things began to look up! We did experience a drop today which was very much a reminder of what we just endured for weeks but a reboot has cured that so far!

    Basically once you get the right people on the job things get done! And many thanks to Joey for getting the right people on our problem! With people like him and a couple of our local techs Embarq should have a much better rating that what you hear!

    Hopefully some day we will be able to get a faster speed but that's going to require a remote more close to us or fiber implementation either of which is likely to be a long spell away! If we can maintain what we are getting right now we'll be very happy

    We are getting back into our summer mode of operation with the much appreciated warmer temperatures. Only down fall to that is I have to reset the modem any where from 2-5 times daily to stay connected! As long as the temperatures are below the 50's I don't have that problem and since we have had this since the get go I don't look for them to ever repair it so the reliability rating takes a beating with this as far as I am concerned! I don't really believe 5 resets of the modem a day is acceptable..especially since there is a definite temperature related fault!! Never happens in cold weather!

    After a couple of days work by two determined techs the problem of dropped connections when warm may be repaired! So that leaves me to adjust the reliability and value for the money ratings back up a notch!! Thanks to Joey and everyone who helped get this done!

    10/04/09 Don;t have a lot to add except that we have had extremely reliable service for the last few months( I hate to say that and jinx myself) All the people involved in finding the problem and a solution were successful in doing so and our much improved service proves that hard work and determination can pay off ! Joey was instrumental in getting things rolling when it appeared they were bottle necking. I can only hope things will be as good or better with Century Link in the future!

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