Review by BoycotCTL 
UPDATED: 86 days ago
member for 86 days, 4 visits, last login: 81 days ago
 Sarepta,Webster,LA
 $29 per month (12 month contract)
 about 5 days
 CenturyTel
 "They do 'offer' internet"
 "Support nonexistant, inflexible, run by inbred rednecks"
 "They know the're the only JACKASS in a 1 horse town !"
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Have been a $ donor to Cenurytel.net for 9 years, they offer existing long time customers NO deals; the support line is of no use to anyone who has any experience whatsoever with using/maintaining computer.
Here in the boondocks ( N Louisiana- Centurytel's backyard) - they are the only telco, the only broadband ISP, and they treat customers like feces - "Here's what we got, if ya want it, pay too much and don't expect any help, if not; use tin cans or smoke signals "! They offer great specials - but only for new customers; who the hell does that apply to when anyone that has a phone line is by definition a customer of theirs !!
Recently I saw on the web that Centurytel was offering Pure Broadband; I checked availability ( using legit personal info), was qualified, placed an order and was promptly refused. Here is their reply:
"Thank you for your interest in CenturyTel as your service provider. Unfortunately you are not eligible to get pure broadband due to you already having service with us; however, you do qualify to get up to 10.0 dsl .You may respond to this email as adequate communication to send in this information or you may contact our Customer Service Department at 1-800-201-4099, Monday through Friday, 7am-7pm CST/EST/Pacific for any inquiries. Should you contact them, your account number is 300155419 you will need this when you get the representative on the phone. "
If you have any other viable options RUN LIKE HELL !!!!!!
We recently had a severe lighning storm, one bolt hit the transformer on my block - the only damaged equipment ? Anything connected to Centurytel's landlines ! Had to buy a new computer - they wouldn't even cut me a deal on a new modem.
But, in all fairness, the local service guys are top notch !!! Courteous, helpful, offer insider advice to customers, and some have even helped out local residents while off the clock ( somehow a used modem/router appeared at my doorstep shortly after mine got fried... THANKS DUDE !!!! ) Hopefully some of these guys might eventuall get promoted to upper management - if they can stick with this bloodsucking outfit long enough !
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