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Member review of CenturyTel Inc.


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Full CenturyTel Inc. Forum

Reviews:
read 198 reviews (92 positive) (52 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$46 per month avg ($29 to $80)

Speed test results 3 year trend
Review by casmith See Profile
Posted: 127 days ago
member for 1.9 years, 124 visits, last login: a few hours ago


Salem,Fulton,AR
$110 per month
CenturyTel
"Good most of the time"
"Lately bad latency issues (intermittent)"
"No other options available otherwise I would rather have another provider."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    As there are no other viable options for a high-speed streaming type of connection, I am stuck with an overpriced service. I am required to have telephone line even thou all I really need is their DSL, which when it's working properly works pretty well, but lately (past 3-4 mos) there has been bad latency issues.

    Followup comments:
    view ALL 4 comments

    dsldude08
    Premium
    join:2008-01-03
    La Crosse, WI

    Latency

    What kind of ping times are you getting? What speed are you supposed to have? What are your actual speed results?

    Thank you.
    permalink · 2008-07-30 22:01:24 · Reply to this

    casmith

    join:2006-12-27
    Salem, AR
    clubs:
    ·CenturyTel Inc.

    Re: Latency

    Well, there is a problem with one of the ISP's devices in Mountain Home which has been ongoing for about 1 month...

    As I said the issue is intermittent but when doing streaming gameplay or remote working this is a problem with 300+ms pings.

    A DSL line should generally have ping times of under 100ms to a MAX of 150ms.

    That issue and their tech department where they don't even know what latency is, is irritating.
    permalink · 2008-07-30 22:40:48 · Reply to this

    dsldude08
    Premium
    join:2008-01-03
    La Crosse, WI
    ·CenturyTel Inc.

    Re: Latency

    Ok, well according to your test results, there is obviously an issue going on in Mountain Home. What have they told you about this when a tech was sent out? Do you know if anyone has contacted our Network Support Center to see what they show on their end versus yours?
    --
    "We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution."
    - Abraham Lincoln
    permalink · 2008-07-30 22:46:55 · Reply to this

    casmith

    join:2006-12-27
    Salem, AR
    clubs:
    ·CenturyTel Inc.

    edit:
    July 31st, @12:26AM

    Re: Latency

    Ya I called support 3x tonite as I'm basically fed up waiting on them to notice the issue after there was a line cut causing an outage about 2-3wks ago, but this seems to be system problem with their equipment in Mt. Home. Waiting on a call back from Tech Support from Team Leader asked to have the call escalated for complex issue. The other 3 people didn't even know what latency is :/ Scripted Tech Support is sometimes a problem.

    Also, a tech is supposed to be comming out to do a line check tomorrow, but I don't believe that is the problem as Mt. Home is a problem when comming from DSLReport to ME, and they get same type of high latency at the same location as I do.
    permalink · 2008-07-30 22:57:15 · Print · Reply to this
    Forums » comments on review of CenturyTel Inc.






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