 Review by linicx 
UPDATED: 188 days ago
member for 6.9 years, 2109 visits, last login: 3 days ago
 United State
 $95 per month (12 month contract)
 about 30 days
 CenturyTel
 "telephone works"
 "not much go for the dough"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Gather your wagons around, boys, this has been a circle chuck from the start. I was in the process of buying a house, closing a house sale, and moving between two states with a dying spouse when I ordered the service. The installers were supposed to be at the house the day of closing as we would be returning home the next day. They showed up a day late. And we paid for one month of no service because no one at tha local level bothered to check records. They assumed all was well when it was not. Nothing worked. The copper pair that came to our house had been assigned to someone else. I essentially paid to roll out the truck to fix it.. It still irks me.
The sales gimmck the lady offered would give me a $20 bonus per month for new service for getting the local/LD/dsl bundle. She forgot to mention the caveat. I had to send in one coupon per month six times. Let me be the first to tell you that IF you are the sole caregiver of a blind sick patient at home, you don't think about ponzi schemes, you think about the patient, ER, ICU, Rx. meals, death and dying. And I lost the $120 bucks. It is my fault, but this is one of the most unnreasonable telco I ever dealt wilth. They make Ma Bell look like a piker when it comes to plain old-fashioned mean spirted customer relations.
Something else I did not know is the local telco sold out to Centurytel before we moved. It promised to be a bumpy ride and it has been. I can't keep a signal. Filters were replaced twice and the Starbridge Lynx 220 modem was replaced twice, too. A new copper pair from the office to the house was installed, plus the office equipment was reset or reseated four times. And it sill doesn't work very well. I guess I've been without service for at least 12 days in the last four months.
To their credit, when the phones only worked like a half-duplex card they fixed it the same day but only because the work order went to a compassionate repairman who knows my sick spouse. These guys are the cream of the crop, but they are over-worked and under-paid. Sooner or later someone will be hurt.
The DSL is iffy. When it's hot, it's hot, but when it's not, dial up is faster. A lot faster. CenturyTel has room to improve in terms of consistent up/down speeds. But in terms of office staff and first level tech support, this car-wreck-about-to-happen needs a complete overhaul.
The good news is wireless from a local-owned company in a nearyby town is coming soon. The better news is I have the land, the building, and the electricity to power a new tower.
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I need to clear up some things for BBR. Once upon a time this service was GRICS. Century Telephone bought it about two years ago.
I can say with all honesty, no improvements have been made. The promised FIOS was never installed. I do not know anything about this service except it stops 4-5 times a day for no apparent reason. Messages from a genealogy group I belong to are being blocked. I never cared enough about this company to inquire why, because the answer is always the same. The server is always working fine; my PC is the problem. It is the same " all purpose" answer I heard fifteen years ago. The problem is I have not used a PC in a number of years,
Today is 26 Feb 09. I finally had enough.Tomorrow I pull the plug on the internet, and if I like the new ISP, in a couple of weeks I'll add their VOIP and drop Century Telephone completely. When I'm all done, I will save about $100 a month and still have everything I need.
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It is now mid-May. Good old Century Telephone tried to jerk me around for an extra $200+ for quitting the contract early. The low speed and frequent interruptions was not acceptable for DSL or for the price I was paying, plus I was paying 15 cents per local call.
Some how these arrogant telcos believe two things. 1- Every customer uses a PC, and 2- Rural customers don't know what a computer is. They are wrong on both accounts. By the time I came to CenturyTel, I had already been on DSL for several years and I didn't own a PC. The fact that they did not provide it was not my fault. They fact that it took several months to get the phone service working to a point where I could actually use the Internet was not my fault - but I still paid for it. I stayed with them longer than I should have - only because I did not realize I had another option. The ISP I use now is like a breath of fresh air. The office is awesome I can talk to IT anytime it is necessary, and they do not treat me like I just got off the turnip truck. Now they are upgrading and I have some small connectivity issues. They are aware of it and it isn't anything I am not willing to live with until the upgrade is complete.
As for CenturyTel's antics, I filed a complaint with FCC with a brief history of my problems with their service and stated I thought the 30% per month they wanted to charge on the balance of the contract was outrageous. Century Telephone agreed. They offered to send a small refund - but it takes four billing cycles to write a check - but they want their check every month.
My experience with Century Telephone is a common problem in rural America. Poor service and slower than advertised speeds is as normal as eating a hamburger. And every once in a decade you find a small ISP that works hard to give customers the best service they can provide. Small ISPs are not national telco and cable companies They are at the mercy of these companies who provide the Internet connection -which can be as far as 200 miles from local servers. In 15 years, I found one cell phone company and two ISPs that believe customers are VIPs. The public if fickle. It is a shame that the telcos and cable companies that depend upon us for revenue don't understand it.
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