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Member review of CenturyTel Inc.


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Full CenturyTel Inc. Forum

Reviews:
read 198 reviews (92 positive) (52 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$46 per month avg ($29 to $80)

Speed test results 3 year trend
Review by BigVe See Profile
UPDATED: 259 days ago
member for 3.3 years, 1001 visits, last login: a few hours ago


Gulliver,Schoolcraft,MI
$49 per month (12 month contract)
about 6 days
"Stable connection."
"Price a lot higher than other ISP's for the same service.Speeds have gone to the bottom"
"Need A LOT more bandwidth here"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Finally have a choice besides dial-up(and satellite).Signed up as soon as it was available in mid March.19.95/mo. for first 3 mo.Modem supplied was a Netopia 3341 but i also have a Westell B-90.They both work equally well.I am VERY happy so far with my first 3+ months with Centurytel Dsl.Have talked to tech support online with some stupid questions i have had since this is new to me and i have always received helpful response.Also the technical staff that works for Centurytel around here i know somewhat and that i hope should make things easier if i have problems in the future.Only two outages so far.One was caused by a cut fiber cable and the other was login problems(PPPoE).I signed up for the fastest they offered 1500/256 and i have a constant 1250+ down and 205+ up so no complaints here(my dial-up was about 48/20 ) I am 14500' + from office.Had my line tested by installer and it is good for 6000+down/ 600+ up.I know that some areas serviced by Centurytel can get 3000/512 but i was told that it will be quite some time if ever for us here but i live on the hope.Have seen many negative thing from other users but i would recommend Centurytel to anyone.And YES tweaking do help.

    Update 11-04-05
    Now close to 8 months and have never had any issues worth mentioning with speed or connection.Speed is still around 1250/215 every time i test it.So bottom line is that i am a happy customer with Centurytel DSL just still hoping that they will lower prices to be more in level of other providers.

    Update 2-20-06
    Even though it works great i have lowered my rating on services as well as value for money.Centurytel keeps falling behind competition more and more.Have 1500/256 (1250/215 after overhead) and no way to get any faster package unless i purchase a business line then they upload goes to 512.Dont think its worth a 50+dollars one time cost and an extra $5/month.Come on C-tel wake up before you get run over.

    Update 4-12-06
    Still going strong.Actually my download and upload recently got a little faster up from 1250 to 1400 down and 215 up increased to around 265 up.Still like to know where upgrades to 3000/512 went.Otherwise i am a happy camper

    1-24-07
    Nothing major has happened except that my modem died.Was replaced the following day for free by Centurytel.Speeds still in the mid 1400's down and 250+up.Still hoping of a speed increase but that is wishful thinking.Lower price would be great too as this must be the most expensive Dsl in the whole US (maybe even the World)

    6-23-07

    Still working as expected so no complaints here.Going strong but we need higher speeds and lower prices to match other providers.

    1-27-08

    Working but bandwidth is lacking due to overload of customers and not enough BW to go around specially prime time.Looking in to IPTV so hopefully i'm going to have enough steam for that to work reliable.Time will tell.Otherwise i can highly recommend Centurytel in this area since our techs are great.

    3-20-08
    Things are going downhills so my ratings have been updated accordingly.Still better than dial-up but it's getting closer.with pings between 500-1000ms and download speed less than 100

    Followup comments:
    view ALL 2 comments

    kerry038

    @wi.us

    What service

    In over three weeks I have yet to be able to log on with calling tech support and being on hold for a min. of 30 minute and as much as 90, on transfers i am cut off starting again. Agent redoing what the prior agent did. I am now to the point where I could work for them. Field tech called 2 minutes before arriving at my house telling me to be there, got his message 10 hours after he called... gave them 2 days to fix or tear out DSL AND PHONE LINE
    permalink · 2007-01-08 12:09:02 · Reply to this
    BigVe

    join:2005-07-15
    Gulliver, MI
    ·CenturyTel Inc.

    Re: What service

    Feel for you but i am happy with the tech support for the very little i had to use them.At least when calling you wont be transfered to someone in China or some place on other side of planet.I also know most of my local techs. but they can't do anything without trouble ticket anyway.My brother lives in Wi.(By Mi. Border) and he is happy with his Dsl from Centurytel as well(except for speed)
    permalink · 2007-01-24 21:11:59 · Reply to this
    Forums » comments on review of CenturyTel Inc.

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