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Member review of AT&T Southwest


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$54 per month avg ($15 to $400)

Speed test results 3 year trend

Review by KrK See Profile
UPDATED: 1 year ago
member for 8.8 years, 2513 visits, last login: a few hours ago


Tulsa,Tulsa,OK
$40 per month
AT&T
"Was rock solid for years"
"Existing customer couldn't re-up at at same rate--- Connection went south. Bundles I don't want."
"AT&T owns the DSL market. This isn't a good thing."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Cox HSI
    Final update for DSL at this address.

    My DSL line was solid for years. Then about 6 months ago it began having problems which got progressively worse until last few months it was basically un-usable when the problems occurred (which seemed to be random and mostly at night.)

    The line wouldn't drop sync, but the connection was so bad, it was un-usable. You couldn't surf or download files or email, etc

    I didn't push the issue with AT&T because I was buying a new house and moving and the line is now shut down. At the new home, I went with Cox Telephone and HSI, simply because the promotional pricing for Telephone + Internet is about $10 cheaper then AT&T POTS + DSL, and the Cable is a bit faster.

    The other problem is AT&T won't offer the bundle I want. I have Dish Network, I'd like a Wireless phone, and I need High Speed Internet. Sound like an ideal candidate for AT&T bundle deal, right? WRONG.

    AT&T won't let you have naked DSL without POTS. IE No bundle of Wireless+DSL+Dish. U can get naked DSL, apparently, as a big headache, but then you are limited to only the slowest speeds! They want you to have POTS + Wireless Phone. AT&T: Get with the program.... Offer a high speed broadband, + Wireless + Dish, and then offer (CHEAP) a digital phone VOIP over Broadband phone for home.

    Stop trying to protect your POTS revenue by insisting on POTS lines, and expensive bundles of long distance and caller features. COX is owning you here on digital telephone.

    So, I dumped AT&T and went with Cox....

    HOWEVER a big Caveat to this is that U-Verse will be available soon--- and I am planning on trying it.... So I'm on Cox, and the Telephone works great, and Internet is good also, --but-- the TOS and AUP is restrictive, the declared usage caps are PATHETIC, and Cox pricing, once the introductory rate expires, is way too high. Not to mention SANDVINE and other things being deployed....

    So, I'll let U-Verse come in, I'll let a few months pass while they work out bugs, and then when the Cox deal is nearly expired, I'll switch to U-Verse and see if it's all that and a bag of potato chips....

    Bye AT&T... for now.... but if you drop the ball on U-Verse, maybe for keeps.


    Followup comments:

    KrK
    Heavy Artillery For The Little Guy
    Premium
    join:2000-01-17
    Tulsa, OK
    ·Cox HSI
    ·AT&T Southwest

    Just a quick note

    For a number of years now AT&T has people on this site that actually provide troubleshooting and problemsolving in the AT&T Direct forum.

    This has been a boon, and kudos to AT&T for doing it. The people who work in that forum get a lot of frustrating problems fixed everyday.

    So I would rank it like this:

    Tech Support:

    Via Phone/email etc: Poor/Questionable (Especially if you get overseas call-centers)

    Via DSL/BBR Reports: Awesome!
    --
    "Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)
    Forums » comments on review of AT&T Southwest


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