Review by wildguejito 
member for 300 days, 3 visits, last login: 217 days ago
updated 307 days ago
 Fallbrook,San Diego,CA
 Contract price not specified.
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I am having a terrible experience trying to cancel my service with
DSLExtreme. As I have done with all my orders, I called DSLExtreme
and requested they cancel my service on June 20, 2012. To date they
refuse to cancel my service as of June 20, 2012 and request that I
cancel my service online which does not cancel my service as of the date
they originally received my request by phone. I talked with Edith that
day, telling her to cancel my service immediately. She told me I was on
contract which I denied (another story) and I told her I wanted to talk
to a manager regarding this contract they think that they have with me.
The next day I spoke with the manager, Daanissa, (Who I could barely
understand because of her heavy accent. I believe I was talking from
someone in India and not a manger). She insisted I had a contract and
would be charged early termination fees. I told her to produce the
contract and all she wanted to do was argue with me. I was not going to
argue the point with her since it was clear that she was just going to
repeat the same things over and over. I told her to sue me and hung
up. I have been with DSLExtreme for several years and had just recently
downgraded my speed in May by phone. There was no mention of another 12
month contract and I was not charged contract fees. I should have been
told on 06/20/12 by Edith if DSLExtreme only cancels service online and
they have set a pattern receiving orders over the phone. A contract
requires a meeting of the minds to be valid. Clearly, DSLExtreme is an
unlawful, disreputable company.
Comments:
  dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:16 | DSL Extreme I'm sorry you seem to be having difficulty with the cancellation process.
When customers sign up for service with us, whether they place the order over the phone or online, they have to specify whether they are subscribing for an annual contract or a month-to-month subscription. They have to specify what speeds they are signing up for, and what type of connection (for example, if they want a dynamic or static IP connection). In neither case does the customer need to hand-sign a penned contract, but that doesn't make it any less a binding contract, if they sign up for an annual contract and are paying the annual subscription price rate.
If you think that you are supposed to be on the month-to-month plan, and not the annual contract, please feel free to send me a PM with your account information and I will investigate accordingly.
With regards to cancellations, our cancellation policy does not allow for cancellations over the phone. You can cancel online, or via fax, or via snail mail, as explained in our terms and conditions, section 11, Termination by Subscriber: »www.dslextreme.com/termsconditions?i=1 | |
|  | luney58
join:2004-06-01
Agoura Hills, CA | Re: DSL Extreme Wow nothing like making it easy for the customer. I couldn't even upgrade my speed without pushing my contract farther into the future. Even though I was willing to pay the month to month price. You sure make it easy to sign up by phone why put roadblocks in someones way to cancel. That is just tarnishing your image. Make it easy to join and easy to leave because it is the right thing to do and will serve your reputation better. | |
| | | | | Re: DSL Extreme It makes perfect sense to require cancellations in writing. You're living in a bubble. | |
| | | | luney58
join:2004-06-01
Agoura Hills, CA | Re: DSL Extreme Really? Really?? Most companies do it either way. I wouldn't have to call netflix, ATT, DirecTV..... Must be a big bubble. Just like starting a contract is binding verbally so is ending one. | |
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| | | I am assuming that PM is private mail??? What is your email address? | |
| | | dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:16
1 edit | Re: DSL Extreme PM = Private Message (also called IM for Instant Message). Just click on my name on the side (under my avatar), or the little yellow envelope at the bottom of this post. Note that you need to be registered with the site (it's free) to send PMs.
Edit: actually, posts in replies to a review don't seem to have the little yellow envelope icon. Nevertheless, can still click on my name to send PM. | |
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