Review by jamesbdavis 
member for 343 days, 0 visits, last login: 343 days ago
lodged 343 days ago
 Beverly Hills,Los Angeles,CA
 $90 per month about 60 days AT&T "Good when it works" "Essentially no customer service from this company" "Only if you are able to go weeks or more without service and don't care"
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(ratings well below consensus)
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It took over 60 days and a fedex letter to the president to get this installed in 2009. Worked very fast for a while then slowed down and stopped. Second fix took an email to Leo Laporte (the tech guy) who pushes this product.
I have now been down for over one month. It took 10 days to get the first responses. At 20 days a nice guy named Daniel called me and apologized for the horrible service, then said he would stay with me until service was restored. He called twice a day for a week, then even Daniel quit calling.
Regular emails to the billing, tech support, and customer managers get absolutely no response. Hard to understand a business model for ISP services that offers essentially zero support.
Comments:
  dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:16 | DSL Extreme Dear James,
I'd like to help you with this, but I need your account info. Can you send me a PM (Private Message) with your account information? Just click on the icon next to my name and it should take you to a form where you can send me a PM. Send me your account number, your ticket number, your DSL number - any of those would work.
Sincerely,
Nick | |
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