| Review by jamesbdavis |
member for 343 days, 0 visits, last login: 343 days ago
lodged 343 days ago
- Beverly Hills,Los Angeles,CA
- $90 per month
- about 60 days
- "Good when it works"
- "Essentially no customer service from this company"
- "Only if you are able to go weeks or more without service and don't care"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
It took over 60 days and a fedex letter to the president to get this installed in 2009. Worked very fast for a while then slowed down and stopped. Second fix took an email to Leo Laporte (the tech guy) who pushes this product.
I have now been down for over one month. It took 10 days to get the first responses. At 20 days a nice guy named Daniel called me and apologized for the horrible service, then said he would stay with me until service was restored. He called twice a day for a week, then even Daniel quit calling.
Regular emails to the billing, tech support, and customer managers get absolutely no response. Hard to understand a business model for ISP services that offers essentially zero support.
DSL Extreme Dear James,
I'd like to help you with this, but I need your account info. Can you send me a PM (Private Message) with your account information? Just click on the icon next to my name and it should take you to a form where you can send me a PM. Send me your account number, your ticket number, your DSL number - any of those would work.