 Review by jubangy 
Posted: 1.3 years ago
member for 4.6 years, 392 visits, last login: 1 days ago
 Erie,Erie,PA
 $27 per month (12 month contract)
 about 25 days
 "Service seems solid and quick, tech support so far is much better then Verizon or Twc."
 "The time from order to activation was a bit long but worth the wait, and also understandable do to them being a verizon reseller"
 "Great value for the price, and for the service so far."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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We ordered dsl to get away from roadrunner due to ti being to unrelaible and problem stricken. We were considering Verizon dsl but at the time they really didn't have any good specials, so I looked into dslx and their total monthly price is about $10 cheaper then just the monthly subscription fee for verizon dsl let alone all the other extra charges.
The order was smooth, but the actual activation was a little bumpy, but that had to do with Verizon and the order "getting stuck in the system", no surprise.
Dslx was extremely helpful, and even managed to get verizon to "expedite" the order so it was activated before the next srd.
Had a few problems with sync rates once service was activated, but it was in my wiring, and the dslx techs on bbr were pretty helpful in resolving it. Now that I replaced the wiring the service has been rock steady, it is passing the wife factor with flying colors which is amazing due to it being the 3Mb/768Kb plan, when we had 7/512 roadrunner and she hated it, quite frankly with all the downtime so did I.
The modem is a d-link dsl-2310 and so far seems to be doing an ok job, with max attainable syn rates of 10976Mb down and 1032Mb up, and is holding the 3360/864 rock solid, although it doesn't seem to like doing the pppoe but with the router doing it all is fine.
All in all the service so far is great, meets our needs of both speed requirements and the major one RELIABILITY so far.
A few friends have used it and have been asking me why my internet seems quicker then their rr so something must be right. I have dropped dslx's info on them so I wouldnt be surprised if they net a few more signups in my area.
Followup comments:  
Jullie
@dslextreme.com
|  good luck
**Editorial** No F'ing kidding there is an outage, that is why I am calling you. I'm not calling to chat. Is it going to be an hour, a day, a week, a month? The answer I got was, you guessed it, "we do not have an ETA". | |
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jubangy
Premium
join:2005-03-26
Erie, PA
 ·DSL EXTREME
| said by Jullie :
Just hope it stays that way. When things go wrong do not expect a helpful response from tech support. On two occasions my service went out. I call to find out what the problem is and I get this great line from the 'tech support' idiot, "There is an outage in your area and we do not have an ETA". After hearing that several times over a few days you will know true frustration.
**Editorial** No F'ing kidding there is an outage, that is why I am calling you. I'm not calling to chat. Is it going to be an hour, a day, a week, a month? The answer I got was, you guessed it, "we do not have an ETA".
Thats why I ordered dsl and ditched cable, in our area at least dsl is more reliable then cable. What you describe sounds alot like the crap I have been through here with twc. Hopefully those days are over now. | |
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