 Review by thebombs12 
UPDATED: 99 days ago
member for 6.9 years, 1952 visits, last login: a few hours ago
 San Francisco,San Francisco,CA
 $34 per month (month by month)
 about 180 days
 SBC
 "Many tech helpful support people . Good features, videos, music, broadband content. Networking works."
 "It's just the pings @ 100 ms. Few bad eggs techs..."
 "If you like content, go for it!"
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Install Co-ordination:
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(ratings match consensus)
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First off, I want to say that a year ago I ordered AOL DSL. They sent me a modem right away but the DSL line wasn't installed until... 6 MONTHS later!!. That a terrribly long wait. I hated it too. Thats not all of it. When I go DSL i thought it would have been fast. But no. It was as slow as a 56k modem! I called aol plus tech support. they didn't do much help until i called them numerous times and then finally someone had the brains to answer and help me with the problem.
Update: 12/10
Well I finally got the Westell Dsl Modem Kit. Works like a charm. Finally AOL Plus had done something they wouldn't regret  .
Update: 12/29
I called pacbell. they said they would lower my cap if i had an account with them. they asked if i did and i said no. they couln't find me in their records for my account with pacbell dsl. they said that if AOL CALLED PACBELL, PACBELL WILL FIX MY LINE. note the capital letters, they are key words.
well looks like aol didn't fufill my request. 3 strikes and you're out, aol. i called them again and well, all's well, end's well. they said they couln't lower my cap speed (make my line faster). i threatened to cancel and i spoke with the supervisor. he said in his words "i'm sorry i could not help you today. if canceling aol will suite you then, go ahead and cancel aol."
i'll be damned because a supervior would say such things to a customer.
are you surprised because i was too!
aol: 
pacbell:
Update: 2/8/02
aol: its back up again
speed from aol is 1.5 mbps
remember, if you keep thinking its aol that's screwing you with the speed, you're dead wrong. they actually have no control whatsover on who gets what speed. this all depends on the local telco and how they handle your situation. i just got lucky enough to have one of those nice tech support people who decided to send a work order to get 1.5 mbps. Then the guy came and he in turn had to get his supervisor's approval, which was easy and he approved it anyway.
Good luck to all who try to change your speed profile.
3 levels:
- 384 kbps
- 768 kbps
- 1,700 kbps (1.5 mbps)
Update: July 2002:
well. for all you people who said aol is not able to function under a network; guess what, aol now does! its called Multiple Screenname Login. you can have 7 different IPs connect to aol, all in the same master screen name account. whoo hoo! all you need is a hub. visit my page: »www.geocities.com/aznmafia415/networking/
Bad Points: Updated - They sent me a USB modem! Fried Like actioncrap. Slow Speeds, Very Slow. Bad Tech Support. Very bad.
it's not like that anymore. now its just the minority of the group of people who are lousy tech support reps. aol no longer sends usb modems. they have been recalled.
Update: October 2002
aol now supports routers as well but they cannot utilize the "always on" feature. hopefully aol will do this soon enough. still enjoying my full 1.5mbps connection.
Update: February 2003
just found out that sbc is doing some shady business. can't discuss it here though.
Update: March 2003
AOL now *FULLY* supports PPPoE via a dial up software. Or you may now use Windows XPs PPPoE client.
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America Online
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